Account Manager - Jeweler Solutions

Account ManagerSummary: This role serves as the primary relationship liaison between Jewelers Mutual and our jeweler partners. The Account Manager is responsible for developing personalized approaches to drive results across the entire suite of solutions offered to the jeweler from Jewelers Mutual. This includes insurance referral programs, care plan, shipping solution, appraisal solution, asset protection, and any new solutions that are developed. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s).Why Jewelers Mutual:Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.Here, you'll:Move fast and embrace changeAlways look for better waysGrow, thrive, and help shape what's nextJoin us and be part of a culture where you can make an impact while building your future.What You'll Do:Maintain and respond to communication via email and phone queue with current and prospective jeweler partners and their associated agentServe as the partner's program support resource by guiding them to success in their program(s) and resolving any questions or concernsExecute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiencesAdminister and deliver business reviews with partners on a defined cadenceIdentify and execute additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practicesLead, troubleshoot, and resolve partner issues with a sense of urgencyUtilize Salesforce at organizational direction to build strong, accountable engagement trackingProvide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experienceMaintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contractsCoordinate marketing materials and any technical requirements cross-functionally and externally with engaged vendorsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What You'll Bring:HS diploma or GED required2+ years of account managementExperience with the MS Office SuiteStrong communication skills at all levels including the ability to inform, educate, negotiate, and persuadeA team-player who is energetic, flexible, collaborative, proactiveAbility to translate results to presentations that tell a story with appropriate calls-to-actionKeen eye for new opportunities to diversify distribution channels at the partner levelStrong relationship builderAbility to measure incremental success toward overarching goalsMust be comfortable with managing healthy conflictTake initiative without being promptedAbility to effectively manage competing priorities and/or multiple time-sensitive projectsWhat We Offer You:Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.Collaborative Culture : Work alongside talented, passionate peers who value ownership and continuous learning.Community & Giving : Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causesGreat Place to Work® Certified : Join a team recognized for an environment of innovation and growth.Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting View email address on click.appcast.io Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.