IT Support Specialist (On-Site)

IT Support Specialist (Healthcare and Telehealth) Hourly Compensation Range: $26.15 - $33.08 per hour Position Eligibility: Full-Time, Hourly, Non-Exempt, Benefit Eligible Profession: Information Technology / Technical Support Location: Onsite – Greenville, SC Corporate Office About The Position Are you passionate about technology, customer support, and creating exceptional user experiences? We are seeking a proactive and service-oriented IT Support Specialist to join our growing IT Service Delivery team in Greenville, SC. This role is ideal for a hands‑on technical professional who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering outstanding desktop and end‑user support. As an IT Support Specialist, you will play a key role in supporting the daily technology needs of both onsite and remote employees by maintaining desktop systems, supporting hardware and software deployments, managing IT assets, and ensuring a seamless onboarding and offboarding experience. What You’ll Do Manage deployment and recovery of hardware for employee onboarding and offboarding Administer and maintain PC/laptop imaging and setup processes Maintain accurate IT inventory and asset tracking records Provide onsite and remote support for desktop hardware, peripherals, and software applications Troubleshoot Windows and Mac operating systems and related applications Support cloud-based applications including Microsoft Office 365 Respond to technical support requests through phone, email, and ticketing systems Perform hardware upgrades and software installations on desktops and laptops Provide guidance and training to end users on hardware and software usage Collaborate with Level 1 support teams to manage and resolve escalated tickets Research emerging technologies and provide recommendations on hardware/software solutions Contribute to the smooth operation of IT infrastructure and user experience initiatives Provide occasional off‑hours support as needed Required Qualifications Excellent customer service and technical troubleshooting skills Strong written, verbal, and organizational communication abilities Experience supporting Windows operating systems and applications Experience supporting cloud-based platforms such as Office 365 Experience with hardware upgrades and software installations Familiarity with desktop support and ticketing toolsFamiliarity with Mac operating systems and applications Ability to manage multiple priorities in a fast‑paced environment Strong analytical thinking and problem‑solving capabilities Positive, proactive, and team‑oriented attitude Strong relationship‑building and collaboration skills across all organizational levels Preferred Qualifications Associate degree or technical certification from an accredited institution, or equivalent work experience 1+ year of experience in a technical support or IT help desk environment What We Offer A mission based company with an amazing company culture. Paid time off & holidays so you can spend time with the people you love. Medical, dental, and vision insurance for you and your loved ones. Health Savings Account (with employer contribution) or Flexible Spending Account options. Paid Parental Leave. Employer Paid Basic Life and AD&D Insurance. Employer Paid Short- and Long-Term Disability. Optional Short Term Disability Buy-up plan. 401(k) Savings Plan, with ROTH option. Legal Plan. Identity Theft Services. Mental health support and resources. Employee Referral program – join our team, bring your friends, and get paid. #J-18808-Ljbffr Ob Hospitalist Group