Senior Site Reliability Engineer (SRE)

Job Title: Senior Site Reliability Engineer (SRE) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Senior Site Reliability Engineer (SRE) Location: Bellevue, WA - Hybrid (3-4 days onsite per week) As a Senior Site Reliability Engineer, you will help build, scale, and operate the resilient platforms that power critical digital experiences across web, mobile, API, AI/ML, and customer-facing environments. This role is ideal for an engineer who thrives at the intersection of software, cloud infrastructure, automation, and operations, and who is passionate about improving reliability, observability, scalability, and developer experience. You will collaborate closely with software engineering, platform, architecture, product, and security teams to strengthen platform performance and availability, reduce operational toil, and advance intelligent, automated operations across mission-critical services. Responsibilities Design, implement, and support highly available, scalable, and resilient platform services. Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. Identify and address reliability risks and performance bottlenecks across distributed systems. Lead root cause analysis for critical incidents and drive sustainable corrective actions. Participate in production support and on-call rotations for business-critical applications. Build and enhance observability solutions using tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and OpenTelemetry. Create actionable dashboards, alerts, metrics, and reporting that improve operational visibility. Drive continuous improvement in Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR). Support and evolve shared platform capabilities used across multiple engineering teams. Develop self-service platform features, reusable services, and automation frameworks that improve developer productivity. Partner with architecture and engineering teams to define future-state platform strategies. Design and manage cloud-native infrastructure across AWS and Azure environments. Implement Infrastructure as Code using Terraform, CloudFormation, Helm, and Kubernetes manifests. Automate provisioning, deployment, configuration management, and recovery processes. Design and optimize CI/CD pipelines to enable secure, reliable, and efficient software delivery. Improve deployment speed and quality through automation, release validation, and deployment controls. Support GitOps operating models and deployment automation practices. Lead operational readiness reviews, disaster recovery exercises, and resiliency initiatives. Establish runbooks, playbooks, and automated remediation solutions. Drive chaos engineering and resiliency testing efforts. Ensure alignment with enterprise operational standards and security requirements. Leverage AI-assisted operations, observability, and incident intelligence capabilities to proactively identify and mitigate risk. Advance intelligent platform capabilities that enhance engineering efficiency and operational excellence. Qualifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Cloud Operations. Experience supporting large-scale distributed applications in production environments. Experience operating customer-facing digital platforms with high availability expectations. Strong Linux administration and troubleshooting skills. Expertise with Kubernetes and containerized environments. Experience with AWS and/or Azure cloud platforms. Strong scripting and automation skills in Python and Bash; Go is preferred. Strong experience with Terraform, Git, CI/CD pipelines, Docker, and Kubernetes. Experience working with APIs, microservices, and distributed architectures. Hands-on experience with observability and monitoring tools such as Splunk, Grafana, Prometheus, OpenTelemetry, New Relic, and cloud-native monitoring platforms. Demonstrated strength in incident management, escalation leadership, root cause analysis, and problem management. Experience with capacity planning, performance engineering, disaster recovery, and resiliency testing. Preferred: experience supporting mobile applications (iOS and Android) and digital customer platforms. Preferred: experience with API gateways, CDN technologies, and edge architectures. Preferred: knowledge of AI/ML platform operations. Preferred: familiarity with cybersecurity best practices and DevSecOps. Preferred: AWS Certified DevOps Engineer, Solutions Architect, Kubernetes, or related certifications. Preferred: experience working within Agile and Product operating models. The base salary range for this position is $92,250 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is: 07/15/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. #Concentrix #LI-Hybrid #LI-Onsite #BellevueWA Location: USA Bellevue 13555 SE 36th Street Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting View email address on click.appcast.io. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.