Quality Manager

PURPOSE

The Quality Manager's primary goal is to reduce quality issues, audit processes, and improve product lines. This role should work towards a year-over-year reduction in customer returns due to quality issues and is responsible for implementing the Quality System to an ISO-compliant level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collects and analyzes production samples to evaluate quality. • Analyzes quality control test results and provides feedback and interpretation to production management or staff. • Monitors performance of quality control systems to ensure effectiveness and efficiency.
• Communicates quality control information to all relevant organizational departments, outside vendors, or contractors.
• Manages all employees of the department, including the performance management and hiring of the employees within that department.
• Instructs staff in quality control and analytical procedures.
• Produces reports regarding nonconformance of products or processes, daily production quality, root cause analyses, and quality trends.
• Participates in the development of product specifications.
• Identifies critical points in the manufacturing process and specifies sampling procedures to be used at these points.
• Creates and implements inspection and testing criteria or procedures.
• Oversees workers including supervisors, inspectors, or laboratory workers engaged in quality activities.
• Reviews and updates standard operating procedures and business management systems.
• Reviews quality documentation necessary for regulatory submissions and inspections.
• Directs the tracking of defects, test results, or other regularly reported quality control data.
• Direct product testing activities throughout production cycles.
• Instructs vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies
• Monitors the development of new products to help identify possible problems before mass production.
• Confers with marketing and sales departments to define client requirements and expectations.

QUALIFICATIONS

• Knowledge of quality concepts, statistical analysis, risk management, and investigation techniques.
• Knowledge of Microsoft Office, Statistical applications, ISO

EDUCATION and/or EXPERIENCE

• Technical, associate's or bachelor's degree in an industrial-related field preferred.
• 7 years of industrial-related experience
• 3 years of managerial experience

CERTIFICATES AND LICENSES

ISO Certification Preferred

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in a manufacturing environment in all types of weather. While performing the duties of this job the employee regularly works with manufacturing equipment. An employee performing the duties of this job is required to use proper safety procedures to eliminate any potential hazards. The noise level in the work environment is moderate.