Loan Officer Assistant

West Capital Lending is a fast-growing, high-performance mortgage brokerage dedicated to empowering loan officers with industry-leading support, technology, and access to top-tier lending solutions. We pride ourselves on delivering an exceptional client experience, transparent processes, and a culture built on collaboration, efficiency, and excellence. We are seeking a Loan Officer Assistant who is proactive, detail-oriented, and committed to supporting a high-volume loan officer team. This role is essential to ensuring a smooth client experience from application through closing. Position Overview We are seeking a highly organized, proactive, and dynamic Loan Officer Assistant to support our Loan Officer team both operationally and strategically. This role goes beyond traditional loan support and serves as a central resource for the entire team, helping drive communication, reporting, culture, branding, and team organization. The ideal candidate is detail-oriented, tech-savvy, creative, and thrives in a fast-paced environment. This person will assist with day-to-day loan support while also owning team communications, performance reporting, social media growth, and team engagement initiatives. Key Responsibilities Loan Officer / Production Support Assist Loan Officers with loan file setup, organization, and administrative support. Review loan applications and documentation for completeness and accuracy. Help collect borrower documentation and maintain accurate records in the Loan Origination System (LOS). Coordinate with Processing, Underwriting, Funding, and Operations teams to help move loans efficiently through the pipeline. Maintain calendars, scheduling, and follow-up communications for Loan Officers. Track loan milestones and ensure deadlines are met. Team Communications & Internal Engagement Draft and send team-wide communications, including: Important company announcements Team updates Operational changes Event invitations Internal recognition and milestone announcements Serve as a communication bridge between leadership and the team. Ensure team members stay informed, aligned, and engaged. Reporting & Analytics Become fully trained in Power BI, Tableau, and internal reporting systems. Generate and distribute daily team reporting, including: Production reports Conversion metrics KPI tracking Analyze reporting trends and help leadership identify opportunities for growth and Maintain reporting accuracy and timeliness. Social Media & Team Branding Manage and grow the team’s social media presence across platforms including Instagram, LinkedIn, Facebook, and other relevant channels. Create engaging content that highlights: Team milestones Production wins Company achievements Team outings and events Coordinate photography/video capture for important events and milestones. Help build and maintain a strong brand presence for the team. Team Culture / Event Coordination Coordinate team outings, celebrations, networking events, and internal functions. Assist in planning recognition initiatives and team-building activities. Help foster a positive, energetic, and collaborative team culture. Coordinate logistics for meetings, events, and offsite gatherings. Team Resource / Administrative Support Serve as a go-to resource for team members for questions, updates, and support. Assist with onboarding new team members. Support leadership with special projects and operational initiatives. Help improve team processes, organization, and overall efficiency. Qualifications 2+ years of mortgage industry experience preferred Experience supporting Loan Officers or mortgage production teams strongly preferred Strong communication and writing skills Experience with Power BI / Tableau reporting (or ability to learn quickly) Strong organizational and project management skills Ability to multitask in a fast-paced environment High attention to detail and professionalism Technical Skills Canva / Adobe Creative Suite (preferred) #J-18808-Ljbffr West Capital Lending