General Manager

Job Title: General Manager

Position Summary:

The General Manager is responsible for the overall management and profitability of the extended stay hotel. This includes overseeing daily operations, maximizing occupancy and revenue, maintaining high guest satisfaction, ensuring property upkeep, and leading a team committed to providing a comfortable and consistent long-term lodging experience. The ideal candidate is a hands-on leader with strong business acumen, excellent communication skills, and a passion for hospitality tailored to extended-stay guests.

Key Responsibilities:

Operations Management

• Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and sales.
• Ensure the property runs smoothly, efficiently, and in accordance with brand and company standards.
• Monitor daily, weekly, and monthly performance metrics including occupancy, ADR, and RevPAR.
• Maintain compliance with safety, health, and security regulations.
• Ensure that all guest rooms and public areas are clean, well-maintained, and properly stocked for long-term stays.

Guest Experience & Satisfaction

• Foster a welcoming, home-like atmosphere for guests staying for extended periods.
• Handle guest concerns and feedback promptly, maintaining the highest standards of service and satisfaction.
• Build and maintain relationships with long-term guests to encourage retention and positive reviews.
• Implement guest service programs that enhance comfort and convenience for extended-stay travelers.

Financial Management

• Develop and manage annual budgets, forecasts, and financial reports.
• Monitor revenue streams and expenses to achieve profitability targets.
• Review and approve invoices, payroll, and purchasing requests.
• Ensure cost control measures are in place for labor, supplies, and utilities.
• Collaborate with corporate or regional teams on pricing strategies and yield management.

Sales & Marketing

• Drive local sales efforts to attract extended-stay, corporate, and relocation business.
• Maintain strong relationships with local businesses, relocation companies, and travel partners.
• Develop and execute property-level marketing plans and promotions.
• Monitor competitive set performance and market trends to identify new opportunities.

Team Leadership & Development

• Recruit, train, and manage all property staff, including front office, housekeeping, and maintenance teams.
• Foster a culture of teamwork, accountability, and hospitality excellence.
• Conduct regular performance reviews, provide coaching, and identify opportunities for staff development.
• Ensure staffing levels are sufficient to meet operational and guest needs.
• Lead by example with professionalism, integrity, and a service-first attitude.

Property Maintenance & Compliance

• Oversee property maintenance and capital improvement projects to ensure guest comfort and asset protection.
• Ensure compliance with brand standards, fire and life safety codes, and local ordinances.
• Conduct regular inspections of rooms and public areas to ensure brand quality and cleanliness.

Qualifications:

Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 3–5 years of hotel management experience (extended stay or limited service property preferred).
• Proven track record of achieving revenue, occupancy, and guest satisfaction goals.
• Experience with property management systems (e.g., Opera, OnQ, PMS systems) and revenue management tools.

Skills & Competencies

• Strong leadership, decision-making, and organizational skills.
• Excellent financial and analytical abilities.
• Exceptional communication and interpersonal skills.
• Knowledge of local market dynamics and extended-stay guest needs.
• Hands-on, proactive management style.
• Proficiency in Microsoft Office Suite and hotel software systems.

Working Conditions:

• Full-time position; flexibility required for weekends, evenings, and holidays.
• On-call responsibility for emergencies or urgent property matters.
• Active, hands-on role involving walking the property, inspecting rooms, and engaging with guests and staff.

Core Values:

• Hospitality: Create a warm, welcoming environment for every guest — short or long-term.
• Integrity: Lead with honesty, fairness, and accountability.
• Excellence: Maintain the highest operational and service standards.
• Community: Build lasting relationships with guests, team members, and local partners.
• Ownership: Take pride in the property’s performance and success.

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