Desktop Support Technician

Job Description

Description:

Insight Global is seeking a fully on-site Desktop Support Technician for a local client responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations.

Responsibilities:

· Provide Tier 1 technical support for desktops, laptops and mobile devices

· Diagnose and resolve hardware, software, and network issues in a timely manner

· Install, configure, and maintain operating systems (Windows) and standard business applications

· Manage user accounts, permissions, and access in Active Directory and related systems

· Support onboarding and offboarding processes, including equipment setup and account provisioning

· Document issues, resolutions, and processes in the ticketing system(ServiceDesk)

· Collaborate with other team members to escalate and resolve complex issues

· Perform routine maintenance, updates, and system checks

Assist with IT projects such as system upgrades, deployments, and migrations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Qualifications:

· 1-2 years of experience in desktop support or a similar IT role

· Strong knowledge of Windows operating systems

· Experience with Active Directory, Office 365, and basic networking concepts

· Familiarity with ticketing systems(ServiceDesk preferred)

· Solid troubleshooting and problem-solving skills

Excellent communication and customer service abilities