Venue Technology Supervisor - Talking Stick Resorts Amphitheatre

The RoleCandidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.Company Overview:Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.ResponsibilitiesCandidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help support at any Legends Hospitality locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.Provide event day setup and support of multiple point-of-sale systemsProvide excellent desktop support services to internal staffWork with vendors and service providers to resolve issues and implement changesMust be able to communicate productively and professionally across all managerial levelsMust have the ability to work during most events being held at the facility (including late nights and weekends)Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessaryInitiates and implements improvements to areas of responsibilityServes as building wide point of contact on IT related mattersConduct stadium walk-through to ensure all systems are operational prior to and during all eventsReplacement of defective hardware before, during and after eventsDiagnoses of software, firmware, & hardware errors and breakage, and execution of solutionsWork with external vendors on support of proprietary systemsTracking RMA’s of all equipment inbound and outbound for repairsMaintains a thorough knowledge of the organization and adheres to all standards and practicesPerform other duties as assigned by IT Manager and ControllerQualificationsBachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)1-3+ years of relevant work experienceBasic PC hardware knowledgeGood understanding on networking including TCP/IP, VLAN’sAdministration experience with Windows 2003, 2008, 2008R2 operating systemsExperience with wireless LAN conceptsExperience with Windows XP/Windows 7 and Microsoft Office SuiteExperience with virtual environments both servers and desktopsEagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venueMust be able to adapt to environment changes immediatelyHighly effective oral presentation and written communication skillsMust be able to report to the stadium no less than 4 hours prior to each game/event, or as directedFlexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologiesKnowledge and usage of wireless terminologies and security technologiesKnowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)Experience with Quest, Counterpoint or SQL systemsExposure to event support or retail sales experience preferred but not requiredRelevant industry certificationsAble to move fast and act on assigned dutiesAbility to walk, stand, or sit for extended periods of timeAbility to reach, bend, stoop, wipe, push and pullAbility to lift and carry items weighing 10-30 pounds, and up to 50 poundsPractice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Legends Global