Caregiver Coordinator

Caregiver Coordinator

Under the supervision of the Director of Social Services, is responsible for the initial assessment, case management, and coordination of the National Family and Kentucky Caregiver programs.

General Duties and Responsibilities:

• Assist with pre-screening/intake to connect the consumer to appropriate services.
• Facilitate program enrollment for publicly funded services.
• Record all contacts into the data system at the time of contact and make sure all critical report data is complete.
• Maintain a case file that includes all documentation regarding the client served in a secure location.
• Assist in adding consumers to a waitlist, if necessary, within the state approved data system and internal tracking record.
• Process program vouchers used for respite and supplemental services.
• Coordinate with grandparents approved to receive supplemental services to shop for approved supplies at retail locations.
• Attend job development training and staff meetings as requested.
• Respond to calls from the public and provider agencies concerning programs, data, and resources.
• Identify service needs, resources and barriers as they relate to older adults and persons with disabilities.
• Conduct home visits with participants upon initial enrollment, recertification, and when deemed necessary.
• Participate in and assist with coordinating support groups, health fairs, caregiver events and outreach events.
• Make reasonable effort to understand the Older Americans Act, state policies and regulations.
• Assist in maintaining a tracking method for funds utilized within the caregiver programs.
• Communication with financial staff as needed.
• Maintain a computerized client tracking system and contact sheet.
• Assist with program expansion if funding allows.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent and preferred three years of direct experience working with the elderly or disabled.
• Reasonable accommodation may be provided for those who are able to perform the essential duties of the job.

Specialized Skills, Knowledge and Abilities:

• Maintain effective working relationships with others.
• Maintain composure under stressful situations.
• Communicate effectively both orally and in writing.
• Prioritize tasks, work under pressure, and within deadlines.
• Work comfortably with community volunteers.
• Be organized and have planning skills.
• Mature business judgment.

Working Conditions:

Most work is performed in an office, but some are performed throughout the ADD service region. Some overnight travel may be required for training purposes. This includes traveling under potentially adverse weather conditions and into rural areas to visit client homes.

Effort:

Must be able to walk, see, hear, and speak. Intermittent sitting, standing, stooping, sorting and reaching. Occasional light lifting, which can be accommodated. Work requires a high level of mobility.

Machines, Tools and Equipment:

Must have a valid driver's license. Typical use of computer, scanner, printer, calculator, copier, shredder, etc. as well as an automobile. The use of Microsoft 365 products is a must.