911 Telecommunicator (HELPS)

911 Telecommunicator (HELPS)

Print (

Apply



911 Telecommunicator (HELPS)

Salary

$49,331.00 - $62,589.00 Annually

Location

Rochester, NY

Job Type

Full-Time

Job Number

25ELCR2513

Department

Emergency Communications Department

Opening Date

07/10/2025

• Description

• Benefits

• Questions

General Description

This is a communications position in the Emergency Communications Department with responsibility for answering emergency and non-emergency calls for police, fire, and emergency medical services and efficiently relaying the information to Dispatchers. This job involves an unusual working environment which includes: the stress of daily contact with life and death situations such as fires, murders, rapes, and assaults in progress; sitting for long periods including times with little call activity; having to remain calm and in control when speaking to people who are screaming, crying, or hysterical; being polite to people who are angry, abusive, or use foul language; strict adherence to rules and regulations; close supervision and constant evaluation of job performance. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Work is performed under direct supervision in accordance with a prescribed routine. Related work is done as required.

Typical Work Activities

• Receives complaints and reports of incidents for fire, police, and emergency medical services by telephone wearing a headset;

• Answers text to 911 calls;

• Controls telephone conversations to obtain necessary information, following policies and procedures;

• Records information from callers manually and delivers to dispatchers, when computer is not functioning;

• Inputs information from callers or users agencies into computer, using typewriter style keyboard;

• Determines appropriate call type and course of action, based on the nature of the complaint and its priority;

• Follows appropriate EMD Protocol scripts to obtain and provide information;

• Maintains contact with caller during life-threatening situations and provides instructions until units arrive;

• Returns hang-up calls to determine if emergency services are required;

• Answers TTY (for the deaf) to provide services;

• Operates call check (tape recorder) to verify accuracy of information or information not understood,

• Directs non-emergency calls to the appropriate agency;

• Trains new Telecommunicators;

• Initiates searches of computer files, using a keyboard;

• Directs non-emergency calls to the appropriate agency;

• Testifies in court as needed;

Minimum Qualifications

I. High school diploma or Equivalent;

OR

II. Completion of the Public Safety Communications course of study offered by the Rochester City School District.

SPECIAL REQUIREMENTS:

1. Must have satisfactory police record and background check including FBI fingerprinting.

2. Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a

   psychological evaluation.

New hires and re-hires must pass a drug test.

For full-time employees:

The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

For less-than full-time employees:

The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

01

Do you have a High School diploma or GED?

• Yes

• No

Required Question

Employer

City of Rochester (NY)

Address

30 Church Street Room 103A Rochester, New York, 14614

Phone

View phone number on click.appcast.io

Website

Apply

Please verify your email address Verify Email