Banquet Captain

Pay or shift range: $20 USD to $22 USD Full-Time Requisition #: BANQU063916 Description We are hiringBanquet Captain As a Banquet Captain, you will play a critical leadership role in ensuring seamless and memorable event experiences. Working closely with the Banquet Manager, you will supervise banquet staff, coordinate food and beverage service, and ensure exceptional guest satisfaction across all events—from meetings and trainings to receptions and reunions. Responsibilities: Maintaincomplete knowledge of andcomply withall departmental policies, service procedures, andBrandstandards. Reviewand understandBanquet Event Orders BEOs)to have knowledge of expectations ofevents. Conduct pre-shift meetings with banquet staff, go over menu and service requirementsto ensure that the event is a success. Greet event hosts andguests. Assistwith food and beverage delivery when needed, especially during peak service periods. Train banquet staff on proper service techniques for plated meals, buffets, and reception-style events. Anticipateguest needs and monitor satisfaction with food,beverages, and service. Respond promptly and courteously to guest requests and concerns. Supervise the setup, execution, and breakdown of all banquet events. Submitend of event reports. Maintainclean, organized, and safe service areasat all times. Qualifications: Strong communication, interpersonal, and team leadershipskills. Ability to multitask and work efficiently in a fast-paced event environment. Excellent attention to detail and commitment to guest satisfaction. Ability to work a flexible schedule, including evenings, weekends, and holidays. Ability to stand/walk forlong periodsand lift moderate weights as needed. Benefits (Full TimeAssociates only) Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes Competitive wages Life insurancewithShortTerm andLong-Termdisability options 401k with Company Match Discounted room rates at Concord managed hotels Training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.It’simportant to us to providea great workenvironment for ourassociates,and we strive to hire the BEST associates in the market. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in everymarketwe exist If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer for M/F/D/V. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Sheraton Grand Rapids Airport