Softline Merchandising Specialist

Job Title: Soft Line Merchandising Specialist


Department: Donated Goods Program (DGP)

Reports To: Store Manager

FLSA Status: Non-Exempt

Shift: Full-Time


Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet today's and tomorrow's workforce needs. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Responsible for sorting through soft line donations, separating sellable items from outlet products, and ensuring these items are appropriately hung on hangers and by department and category. Price basic clothing items using default pricing standards and name-brand clothing items according to GWH Guidelines. Responsible for processing these soft line donations from the backroom, ensuring merchandise is ready to be moved to the sales floor. Responsible for performing assigned duties and working within the framework of GWH's Mission and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH donations to maximize profitability and enhance our Mission.

Essential Duties and Responsibilities:
• Responsible for sorting soft goods (clothing, linens, etc.) according to GWH guidelines to maximize production.
• Price merchandise by using the current GWH baseline pricing guidelines.
• Keep abreast of industry trends, merchandising, and competitive pricing.
• Carefully inspect all items to ensure they meet GWH quality standards.
• Responsible for hanging all approved sorted goods on appropriate hangers.
• Ensure that all hung goods are placed in size order by department.
• Ability to work quickly to meet the required GWH production standards.
• Provide excellent customer service.
• Greet each customer and assist with basic questions about store operations and merchandise as needed.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise as needed.
• Receive and record donations as needed.
• Assist with sorting donations according to GWH guidelines as assigned.
• Assist with the security and safety of GWH associates and property.
• Assist in floor recovery as needed.
• Perform necessary janitorial work.
• Performs other duties as assigned by Management.

Additional Responsibilities:
• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards, have all the aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:
• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Retail sales experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators:

1. Equipment Management

2. Production Management

3. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.

4. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.

5. Timely GWH LMS completion (training, etc.)

6. Safety Culture: zero (0) accidents or near misses

7. Attendance: Work schedule as assigned, notify leadership as needed, and no recurring issues.

8. Image: Personal image, and keeps work area/location clean, safe, and organized with no donor creep.

Physical Requirements/Work Environment:

The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder. Able to lift up to 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.

I understand this job description and requirements, and am expected to complete all assigned duties. I also understand that the job functions may change, and I may be transferred to another location at the discretion of management.

I have read this job description, and I will be able to perform the essential functions of this position with or without accommodation.

Associate: ____________________________________________________ Date: _______________

Manager: _____________________________________________________ Date: ______________

Job description subject to change.