Patient Care Coordinator

This well-respected hearing healthcare organization, is seeking a Patient Care Coordinator in the Yorktown Heights, NY area to serve as the first point of contact for patients and play a key role in delivering an exceptional patient experience.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating a welcoming and professional atmosphere.

Key Responsibilities:

Patient Experience & Front Office Support

 

• Welcome patients and visitors in a warm, professional manner.
• Answer incoming calls promptly and professionally.
• Assist with patient check-in and check-out procedures.
• Maintain a clean, organized, and inviting reception area.

Scheduling & Administrative Coordination

 

• Manage provider schedules to maximize efficiency.
• Schedule, reschedule, and confirm appointments.
• Conduct follow-up calls for new patients, cancellations, and missed appointments.
• Facilitate daily team meetings and coordinate clinic workflow activities.
• Document appointment outcomes and update patient information

Patient Records & Compliance

 

• Maintain accurate patient records and documentation.
• Update demographic, insurance, and medical information as needed.
• Assist with patient file organization and record maintenance.

Insurance, Billing & Financial Administration

 

• Collect and verify insurance information.
• Submit insurance-related requests and monitor claim status.
• Process patient payments.
• Assist with accounts receivable activities and deposit reconciliation.

Marketing & Patient Retention

 

• Help support patient outreach and retention initiatives.
• Participate in community events, promotions, and special clinic activities.
• Assist with patient communication campaigns and recall efforts.

General Clinic Operations

 

• Monitor office supply levels and coordinate ordering needs.
• Support daily operational processes to ensure smooth clinic performance.
• Assist with additional administrative and clinic duties as assigned.

Compensation & Benefits
 

• Competitive Hourly Compensation
• Medical, Dental, and Vision Insurance
• 401(k)
• Life, Short-Term Disability, and Long-Term Disability Insurance
• Employee Assistance Program
• Hearing Aid Benefits
• Paid Time Off
• Paid Sick and Safe Time
• Paid Holidays 

Why This Opportunity?  

This role offers the chance to make a meaningful impact on patients' lives while becoming an integral member of a collaborative healthcare team. If you enjoy helping others, building relationships, and contributing to a positive patient experience, we encourage you to apply.

HHR will disclose details in further conversation.

Contact us today!

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Hearing Healthcare Recruiters is a professional job placement and recruiting firm that focuses exclusively on the hearing industry. We work with Academia, Audiologists, ENTs, Hearing Industry Manufacturers, Hearing Instrument Specialists, Hospitals, Manufacturer Representatives, Private Practices, and Retail Dispensaries.

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