Senior Product Designer - Customer Engagement Experiences

Sr. Product Designer - membership, subscription, authentication, account management, loyalty, or customer engagement experiences

12 month contract, 40 hours a week

Preferred someone hybrid

Must be able to work without any sponsorship

Must have skills:

1. Must have 8+ years of Product Design experience
2. Must have native mobile experience, Demonstrated success designing native iOS and Android applications.
3. Must have a portfolio of recent work demonstrating omni-channel experience across web, mobile and emerging digital channels - Experience defining product vision, customer journeys, service blueprints, and cross-channel experiences.
4. Must have portfolio available at submission on the resume with password as needed.
5. Experience with enterprise design systems and reusable component libraries.
6. Familiarity with AI-assisted design tools and design-to-code workflows.
7. Experience with analytics, experimentation, personalization, and optimization initiatives.
8. Experience designing membership, subscription, authentication, account management, loyalty, or customer engagement experiences.

Nice to have - Experience serving older adults and multigenerational audiences.

Position Summary

We are seeking a Senior Product Designer / UX Strategist to lead the design and strategy of member-facing digital experiences across web, mobile, and emerging channels. This role blends product thinking, UX strategy, interaction design, and cross-functional leadership to create meaningful, accessible, and intuitive experiences.

Key Responsibilities:

-Lead end-to-end member experiences across web, mobile, and emerging digital channels.

-Partner with product, business, and technology leaders to shape experience strategy and future-state customer journeys.

-Own the design process from discovery through delivery, including journey mapping, IA, flows, wireframes, prototypes, and high-fidelity designs.

-Lead native mobile experience design for iOS and Android platforms.

-Facilitate stakeholder workshops, alignment sessions, and design reviews.

-Partner closely with engineering teams to accelerate design-to-development workflows.

-Use analytics, customer feedback, and research insights to inform design decisions.

-Leverage AI-assisted tools for ideation, prototyping, documentation, and design operations.

Success Profile:

-Strategic thinker who balances customer needs with business goals.

-Hands-on designer who can move between strategy and execution.

-Collaborative partner who builds alignment across product, technology, and business teams.

-Comfortable navigating ambiguity and driving clarity in complex initiatives.

-Passionate about innovation and thoughtful application of emerging technologies, including AI.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)  

Job Type & Location

This is a Contract position based out of Washington D.C., DC.

The pay range for this position is $75.00 - $85.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Washington D.C., DC.

This position is anticipated to close on Nov 13, 2026.

This is a hybrid position in Washington D.C.,DC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.