FOH Server

Server Position

Servers are responsible for the customer experience, making their role one of the most important positions in a restaurant. The position of a Server within our restaurant has many responsibilities including welcoming customers, taking beverage and food orders, conducting satisfaction checks, placing orders using the POS, serving as liaison between the kitchen and customers if there are any problems, and collecting payments for meals. Servers should be knowledgeable about menu items and be able to answer questions about ingredients and dietary restrictions. A Server notably greets guests, takes their orders, and answers questions about menu items. They are also in charge of financial duties like processing payments, manning the POS system, and managing the cash box. Ideal characteristics include knowledge of Point Of Sale (POS) systems, ability to calculate change quickly and accurately, and a friendly demeanor when serving guests. Characteristics include an upbeat personality, multitasking in a high-pressure situation. It is also important that the server has the ability to gain product knowledge (like learning and offering insight about our menu, drinks, and product options to our guests). Ability to effectively use a walkie-talkie headset for team communication during shifts.

We want people to become their best at Barrel House (BH), working with BH and being a part of BH. This includes teammates, guests, and our community. Our culture and atmosphere are at the core of how we do things.

At Barrel House we focus on SUCCESS & VALUES within Barrel House Culture. If your values and actions align with the Barrel House We CARE Culture, your potential within our organization is nearly limitless!

If you would like to be at your best and engage with us at a high level, this guide in its entirety may provide greater insight and value toward your growth within our organization. We recommend you read this so you know what to expect through your journey and experience with BH. The expectation is to learn how we communicate and make decisions, so that those working with us and alongside us will contribute, challenge, and grow toward the same goals. Create a Positive Experience, Attention to Guest Needs, Respond Appropriately and Politely, Exceed Guest Expectations.