Patient Care Coordinator - Admitting (ER) - Variable shifts

Patient Care Coordinator - Admitting (ER) - Variable Shifts

Responsible for registration of patients to include patient interviews, obtaining and entering accurate demographic and insurance information, insurance verification, explanation of hospital policies, obtaining consents, and collection of any point of service or outstanding payments. Handles routine patient inquiries and problems. Is a detail oriented individual who can work in a high paced environment and has exceptional customer service skills.

Qualifications:

Education:

High school diploma or GED preferred

Experience:

Minimum of one year customer service experience.

Knowledge/Skills/Abilities:

Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful, high paced environment and can take the appropriate action.

Must be intermediate computer typing and literacy.

Reading and writing skills, organizing and filing, professional phone etiquette, and strong customer service skills.

Must have advanced knowledge of phone, computer, fax and copy machine skills.

In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferred.

Demonstrates organizational and communication/customer service skills.

Certifications/Licensure:

Current CPR/BLS certification by the American Heart Association (BLS for the Healthcare Provider) or ability to obtain within 6 months

Barton HealthCare System