Patient Account Representative - Educational Health Center of Wyoming

Job Title

Patient Account Representative - Wyoming Family Practice (Casper, Wyoming)

Job Description

Join Our Campus Community! Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

Why Choose Us? At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

• Generous Retirement Contributions: The State contributes 15.19% of your gross salary, and you contribute 3.93%, totaling 19.12% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary.

Job Purpose

Serve as primary point of contact for patients. Provide exceptional customer service in response to high volume of incoming calls regarding account status. Determine compliance with departmental policies and procedures and the Fair Debt Collections Act (FDCPA) and HIPAA regulations.

Essential Duties and Responsibilities

• Provide customer service to all patients and answer questions regarding medical accounts.
• Explain insurance benefits to patients regarding Explanation of Benefits (EOB) and balances.
• Collect updated insurance information from patients and notify billing specialist of changes.
• Assist patients with terms for repayment structures by setting up payment plans.
• Generate statements for patients.
• Review rejected statements containing invalid information. Update said information and resubmit.
• Review delinquent accounts and submit to collection agency.
• Enter qualifying accounts into Medicare Bad Debt spreadsheet.
• Contact patients to inform of overdue balances.
• Serve as back up for front desk.

Supplemental Functions

• Perform miscellaneous job-related duties as assigned.
• Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
• Attend and participate in training and other personal professional development activity.

Competencies

• Service Orientation
• Consistency
• Sensitivity
• Analysis/Problem Identification

Minimum Qualifications

Education: High School/GED

Experience: 1-2 years customer service experience in healthcare setting

Desired Qualifications

• Proven experience using a Practice Management System and/or managing Accounts Receivable functions
• Progressive experience in a medical office setting, including daily account reconciliation and posting patient payments
• Prior experience working in a Federally Qualified Health Center (FQHC) or Rural Health Clinic (RHC)
• Proficiency in spreadsheet tools (e.g., Excel, Google Sheets) and/or experience developing data dashboards
• Strong analytical and creative problem-solving skills
• Exceptional organizational abilities with keen attention to detail

Required Application Materials

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume or C.V.
3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).

Work Location

On-campus: This position provides vital support to clinic patients, and the successful candidate must be available to work and perform essential job functions within the UW Family Medicine Clinic, located in Casper, WY, understanding our location is at 5,150 feet above sea level.

Work Authorization Requirements

The successful candidate must be eligible to work in the United States, as sponsorship for any work authorization or work visas is not available for this position.

Hiring Statement/EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at View phone number on click.appcast.io or email View email address on click.appcast.io.

About Casper, WY

Centrally located in the state, Casper offers a bustling city experience as well as the close to nature feel. You'll get a taste of everything, from outdoor recreation to cultural & historical museums, to shopping. "The Oil City" boasts the second highest population in the state at over 57,500 people.

Casper is close to ski slopes on Casper Mountain, and home of the National Historic Trails Interpretive Center. It is also the county seat of Natrona County. For more information visit: