Mitigation Technician

Job Description

Job Description

Job Title: Mitigation Technician

Location: Big Rapids, Michigan
Reports To: Mitigation Lead Tech/Project Manager
Employment Type: Full-Time

About the Role

The Mitigation Technician is a key member of our restoration team, responsible for responding to water, fire, mold, and storm damage emergencies. This role performs hands-on mitigation and cleanup work, sets equipment, and supports job documentation to ensure high-quality results and exceptional customer service.

Key Responsibilities

• Assist in water, fire, mold, and storm mitigation and cleanup services
• Set up, monitor, and remove restoration equipment (air movers, dehumidifiers, HEPA vacuums, etc.)
• Perform demolition as needed (drywall, flooring, insulation, trim)
• Clean and sanitize affected areas according to IICRC and Servpro standards
• Maintain a clean and organized jobsite, vehicle, and equipment
• Document job progress, moisture readings, and customer communications using Servpro systems
• Communicate professionally with customers, teammates, and project managers
• Follow safety procedures and use protective equipment as required
• Be available for rotating on-call schedule, including some evenings and weekends
• Support Crew Chief and Project Manager with job execution and site leadership

Qualifications

Required:

• Valid driver’s license with a clean driving record
• Ability to lift 50+ lbs, work on feet for extended periods, and tolerate various work environments
• Strong work ethic, positive attitude, and reliability
• Ability to follow direction and work in a team environment
• Excellent communication and customer service skills

Preferred but not required:

• Previous experience in construction, restoration, general labor, or trades
• IICRC Water Restoration Technician (WRT) certification
• Experience operating restoration equipment
• Basic understanding of moisture mapping and job documentation

Core Competencies

• Customer Focus
• Team Collaboration
• Attention to Detail
• Problem Solving
• Integrity and Work Ethic
• Safety Awareness

Schedule & Availability

• Full-time schedule
• Must be willing to work on-call rotation for emergency response
• Overtime opportunities may be available

Compensation & Benefits

• Competitive hourly pay based on experience: $17-$21/hour
• Overtime and on-call pay available
• Paid time off (PTO)
• Holiday pay
• Career growth opportunities within Servpro (Lead Tech, Crew Chief, Project Manager, Estimator)
• Certification and training opportunities (IICRC, OSHA, Xactimate)

About SERVPRO

Servpro is the industry leader in cleanup and restoration services for residential and commercial properties. We help families and businesses recover after water, fire, and mold disasters. Join a team that believes in growth, teamwork, and serving our customers with excellence.