Front Office- Insurance Coordinator (Bilingual)

Insurance CoordinatorCommunity Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!Job Responsibilities:Greet patients upon arrivalReceive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.Change and update patient(s) status in the computer according to established guidelinesHandle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes madeVerifying insurance and frequencies when needed.Review the schedule in advance to ensure appointments and patients are due before confirming them.Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessaryBack up the Greeter when they are not at the station or are performing a trust walk.Clean/maintain front office area/lobbyPerform other duties as assignedBasic Qualifications:Education: High School graduate or equivalentWritten and verbal communication skillsCustomer service is a plusMultitasking and prioritizingDependabilityTeam playerKey skills and abilities, Characteristics of a good fit:Ability to work with minimal supervision, self-starter, and demonstrates initiativeFlexible and innovative; highly adaptable to the dynamic business environmentHigh engagement; supportive of leadership and role model for company values and guiding behaviorsStrong demonstration of task completion and dedication to detailTeam Player and great interpersonal skillsPrompt and timely with work scheduleAmazing customer service skills, great at building relationships with new peopleKnowledge of computer software applicationsOrganizing and prioritizing workloadsEffective oral and written communication skillsGreat at building relationships with new peopleGreat interpersonal skillsBenefits:Hep B and CPR CertificationsCareer Growth OpportunitiesCompany provided online learning coursesCompetitive CompensationPaid trainingEmployee fun daysHoliday celebrationsEmployee Assistance Program (EAP)Perks @ Work, Employee Discount ProgramEmployee, Spouse, and Child Life Insurance OptionsAccident InsuranceSchedule and Location: Monday-Friday Family Smiles Palestine CDP is an Equal Opportunity Employer