System Administrator II

System Administrator OpportunityReflexive Concepts is seeking a skilled System Administrator to join our team! Specifically, we are looking for an IT Systems Administrator with experience in Tier 1/2 Help Desk support, client/server/storage/network and mobile device administration, and UNIX/Windows operating system configuration, troubleshooting, and maintenance. Qualifications:Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexityBachelor's degree in a technical discipline from an accredited college or university. Five (5) years of additional SA experience may be substituted for a bachelor's degree.DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higherJob Requirements:Experience with DevOps automation using Ansible and AWS infrastructure provisioning with Terraform.Provide support for implementation, troubleshooting and maintenance of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsManage the daily activities of configuration and operation of IT systemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance