Shift Supervisor

Shift Supervisor (Shift Lead) in Miami, FL

EAP Management Corp dba KFC is looking for leaders who love serving customers and want to be part of a great restaurant company by running excellent shifts in a self-sufficient manner. Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide help and guidance to your team. This is the perfect place for you to learn, grow, and succeed!

What's in it for you?

• Paid time off for full-time employees
• 401(k) with company match
• Opportunity to earn a bonus based on store performance

What you can expect from us:

• Leadership and direction
• Support and coaching on how to respond to customer and co-worker requests
• Excellent communication and a passion for working with people
• Opportunity to grow within the company and move into salaried management roles and beyond

Highlights of what we expect from you:

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed
• Ensure all Team Members complete their Shift Excellence tasks for their assigned position(s)
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Understand posted work schedules and report to work as scheduled-on time, in uniform, and ready to begin tasks; provide appropriate notice when unable to work
• Understand and use the approved timekeeping system, including accurately recording all hours worked
• Provide regular feedback to the RGM regarding Team Member performance
• Provide ongoing constructive and positive feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with the RGM to reach a resolution
• Assist with Profit and Loss management by following cash-control and security procedures, maintaining inventory, and managing labor
• Fully participate in delivering a WOW experience to every guest

This list is not all-inclusive of the expectations for our Shift Leaders.

Are you qualified for the job?

• Education: Basic math and reading skills
• Experience: Must be 18 years old
• Must pass background check criteria and drug test
• Able to stock shelves and coolers
• Able to oversee and manage subordinate employees and provide direction
• Able to sweep and mop floors, dust shelves, lift and carry out trash containers, and place them in the outside bin
• Able to clean the parking lot and grounds surrounding the restaurant
• Able to tolerate standing, walking, lifting up to 50 lbs, and stooping during 90% of the shift
• Valid driver's license and access to a vehicle

Disclaimer: You are applying to EAP Management Corp dba KFC, a franchisee of KFC. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.