Parts Research Analyst
Sammons Industrial
Remote Type:
On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that:
Job Details Pay Type:
Hourly
On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Here are some ways we do that:
- Competitive Pay and Performance-Based Bonuses
- Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Work/Life Balance
- Paid Holidays and Time Off
- Health and Wellness Benefits
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
- Respond to customer and branch inquiries, research parts, prepare quotes, and process order requests with accuracy and urgency.
- Investigate and resolve parts discrepancies involving purchases, shipments, deliveries, and order fulfillment while coordinating with vendors, suppliers, and internal teams.
- Maintain accurate records, enter information into company systems, and ensure documentation is complete across multiple platforms.
- Handle inbound parts calls and research equipment using online resources, manufacturer documentation, Adobe tools, and reference manuals.
- A passion for delivering exceptional customer service, along with strong communication, organization, and multitasking skills.
- Excellent attention to detail and accuracy when entering data and managing documentation.
- The ability to prioritize work, solve problems, and thrive in a fast-paced environment with a strong sense of urgency.
- A high school diploma required; customer service or call center experience preferred, along with proficiency in Microsoft Office applications.
- Join a team that values integrity, teamwork, and helping each other succeed.
- Build a career with a company that invests in your growth while making a real difference for our customers every day.
- Be part of a workplace where your contributions are recognized, appreciated, and impactful.
Job Details Pay Type:
Hourly
Vacancy posted 5 days ago
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