Network Engineer - Mid Level - Onsite

Overview:


TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.



Job Title: Network Engineer - Mid-level
Location: Gurugram, Haryana, India
Duration: 12 Months
Work Type: Onsite

Job Description

We are seeking a highly motivated Junior Network Engineer who will be responsible for supporting and maintaining the network infrastructure required for our global enterprise. This is a fantastic opportunity to grow your skills in a dynamic, 24x7 remote environment. The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.


Your Impact

• Provide comprehensive support for our global network infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).

• Plan, coordinate, and implement network maintenance activities, including patching, upgrades, and performance optimization.

• Manage and support our core network technologies from both proactive and reactive positions. For: Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Cisco routers, Global Protect VPN, and Portnox.

• Monitoring services and alerts for: network gear, SaaS services, and perform initial triage for network/SaaS platform issues.

• Managing ticket queues, tickets and escalations

• Lead the setup and configuration of network infrastructure for new office sites from the ground up.

• Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.

• Develop and maintain documentation, runbooks, and support templates.

• Work with a drive for success to ensure the stability and reliability of our network.

• Flexibility to work rotating shifts and when required to respond to escalations outside of your scheduled shifts

Your Experience

• 3-5+ years of experience supporting network infrastructure in a global enterprise environment.

• Solid understanding of network infrastructure and monitoring principles.

• Proven experience with the setup and configuration of new office sites.

• Maintaining ticket queues, tickets and escalations

• Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications

• Strong understanding & strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN, and Portnox.

• Excellent communication skills and the ability to collaborate with a globally dispersed team and stakeholders.

• A dedicated, hardworking individual with the flexibility to cover shifts in a 24x7 operation. Which may include an on-call rotation.

• Must have reliable internet for this remote position.

• Looking for individuals to bring their experience and creativity to help drive the business forward.

• BA or BS Degree in Computer Science, Computer Engineering or equivalent experience.

Nice to Haves

• Relevant technical certifications (e.g., CompTIA Network+, CCNA, CCNP).

• Previous experience in a support or NOC environment.

• Experience scripting and automation for network tasks.

• Experience in leveraging AI technologies to assist in your role.

• A bias for action and strong problem-solving skills.
  
  
  
  TekWissen® Group is an equal opportunity employer supporting workforce diversity.