Member Services Associate - Full Time or Part Time

Job Description

Job Description

CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients.

CAMS is on the search for a self-motivated, enthusiastic, responsible person to provide exemplary service to and represent one of our communities in Fort Mill, SC.

Pay range is $18.00 - $22.00 hourly based on experience and qualifications.

There are two schedule options available:

Part-time: Monday through Friday from 4:00pm to 9:00pm – does not include benefits/compensation package

Full-time: Monday through Friday from 1:00pm to 9:00pm – includes benefits/compensation package

Responsibilities:

AMENITY CENTER DUTIES:

• Open or close the amenity center as the shift requires.
• In accordance with board-approved policies, administer membership programs including but not limited to, membership directory forms, guest passes, age qualification forms, lease information from owners renting property and owner contact information.
• Assist with room set up and taken down for scheduled uses.
• Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed.
• Enforce board-approved rules and regulations for use of the amenity center.
• Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition.
• Register residents for events and activities. Collects payment at time of registration and provide receipts.
• Create name tags for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs.
• Answer phones, greet visitors and provide information.
• Report any accidents, unsafe conditions, or problems to the appropriate staff member.
• Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made.
• Other department related duties as assigned by the Manager or other team members.

ADMINISTRATIVE DUTIES:

• Maintain and update homeowner addresses in Vantaca as necessary
• Track closings of units.
• Maintain office equipment inventory to include serial numbers of all equip., etc.
• Alert appropriate team members immediately on any issues of concern
• Maintain electronic files; homeowner, vendor, etc.
• Respond to inquiries from homeowners, residents, vendors and any other person having business with the community.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Refer inquiries to appropriate resources.
• Performs other duties as assigned.

Requirements

• Ability to communicate effectively both orally and in writing.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Strong conflict resolution skills. Excellent “people” skills.
• Ability to multi-task.
• Ability to learn and proficiently utilize community management software and Microsoft Office products.
• Must be dependable, solution oriented and professional in appearance.
• Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others.
• Ability to lift and move up to 25lbs.
• Experience working for a community association or recreation center (preferred)

Education/Certifications:

• Graduation from high school and two years’ experience in customer service position.
• Ability to maintain CPR/AED certification.

Benefits & Pay Rate

The pay range for this position is $18.00 - $22.00 hourly and is determined by the candidate’s previous experience and qualifications, which are explained and proven during the interview.

The CAMS compensation package includes:

*Only available for the full-time schedule

• Paid Time Off
• Paid Company Holidays
• Comprehensive medical, dental, and vision plans
• 401(k)
• Life Insurance
• Short-term Disability
• Long-term Disability
• Accident coverage
• Critical Illness coverage
• Employee Assistance Program

Company Description

Emerging in 1991, CAMS was created with a small notebook, a fossil of a computer and a big dream. It was a humble foundation, to be sure, but founder and current president Mike Stonestreet had his focus on the future. He eventually joined forces with Dave Sweyer and together, they built a tech-savvy team of forward-thinking professionals who share their drive and dedication. Throughout the company’s rapid growth and evolution, Mike and Dave have always held onto the contagious enthusiasm and passion for serving people that first inspired them to build CAMS into what it is today. The old computer, however, has long since gone the way of the dinosaurs!

Mind if we brag?

CAMS was founded on the principle that people, not property, come first, and our team shares that same philosophy. We will let our highly trained staff’s credentials speak for themselves, because what we’re most proud of is their hands-on, friendly approach to our clients and their dedication to building strong relationships within our communities. We are uniquely able to provide the kind of one-on-one attention often lacking in the modern world. but with the added benefit of advanced software. The result – stellar service with a smile to HOAs throughout the regions we serve in North and South Carolina.

Thanks for letting us give you a peek into our story. We’d love to become a part of your story, as well! If you’re ready for trusted guidance for your community, we’ll be ready on the other end to greet you with a smile. We are confident you’ll find in CAMS a home-grown high-tech company whose certified background in community management, attention to detail and commitment to clients is at the very core of who we are and what we do.

Company Description

Emerging in 1991, CAMS was created with a small notebook, a fossil of a computer and a big dream. It was a humble foundation, to be sure, but founder and current president Mike Stonestreet had his focus on the future. He eventually joined forces with Dave Sweyer and together, they built a tech-savvy team of forward-thinking professionals who share their drive and dedication. Throughout the company’s rapid growth and evolution, Mike and Dave have always held onto the contagious enthusiasm and passion for serving people that first inspired them to build CAMS into what it is today. The old computer, however, has long since gone the way of the dinosaurs!\r\n\r\nMind if we brag?\r\n\r\nCAMS was founded on the principle that people, not property, come first, and our team shares that same philosophy. We will let our highly trained staff’s credentials speak for themselves, because what we’re most proud of is their hands-on, friendly approach to our clients and their dedication to building strong relationships within our communities. We are uniquely able to provide the kind of one-on-one attention often lacking in the modern world. but with the added benefit of advanced software. The result – stellar service with a smile to HOAs throughout the regions we serve in North and South Carolina.\r\n\r\nThanks for letting us give you a peek into our story. We’d love to become a part of your story, as well! If you’re ready for trusted guidance for your community, we’ll be ready on the other end to greet you with a smile. We are confident you’ll find in CAMS a home-grown high-tech company whose certified background in community management, attention to detail and commitment to clients is at the very core of who we are and what we do.