Product Support Specialist II

Share this job:Share Product Support Specialist II with a friend via e-mailOur Opening and Your ResponsibilitiesThe primary responsibility of this role is to provide 24/5 technical and post-sales support, for Mettler Toledo's Dimensioning and Systems product portfolio and applications, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. What you will do:* Product Technical Support+ Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders.+ Maintain the regional technical support library and contribute to the global FAQ knowledgebase.+ Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly.+ Manage and maintain Dimensioning products and system components within the AP Regional Competency Center.+ Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures.+ Support trade show activities including demo kits and booth assistance.* Product Training+ Collaborate with Research & Development to develop and update strong global service training materials.+ Define and coordinate global training activities with internal and external stakeholders.+ Adapt training content to meet regional market needs for customers, partners, and service technicians.+ Deliver on-site, remote training sessions, and eDemos to customers and country service organizations.+ Work effectively in team environments to conduct training with multiple trainers.* Quality & Logistics+ Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products.+ Validate issues by devising tests to prove or disprove reported issues.+ Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products.* Bachelor of Science in Engineering, or similar education with focus on electrical, computer science, mechanical or related technology field is preferred AND 1 - 3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service* 30-35% regional and international travel for service training seminars or introduction activities* Experience with web technologies is beneficial* Ability to work a 10:00AM to 6:30PM schedule (pus any necessary overtime) in the Lutz facility* Experience with Ubuntu or Linux is an advantage.* Ability to act in a self-motivated approach to quickly define problems, collect data, establish facts, and draw valid conclusions* Ability to deal with several abstract and concrete variables while driving to the generation of a range of possible solutions / strategies* Ability to work in a team environment for training sessions with multiple trainers* Must possess a good business sense and ability to reach conclusions* Strong communication interface capabilities (Serial, TCP/IP, PLC, Web based, etc.)* Directing, editing and/or production of short informative videos is a plus. (OBS a plus)* Strong organizational skills with the proven ability to effectively manage multiple priorities different levels of stakeholders* Proficient with Microsoft Office, especially PowerPoint* Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire* Tuition reimbursement, employee wellness programs, plus other perks and discounts* Parental and caregiver leave policies* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits* Global market strength and worldwide leadership in weighing* A brand name that is identified worldwide with precision, quality, and innovation* Thousands of patents, design and innovation awards* A commitment to extraordinary service on our state-of-the-art equipmentPreferred LocationFloridaShare this job:Share Product Support Specialist II with a friend via e-mail #J-18808-Ljbffr Mettler Toledo AG