Vice President Operations

Operational Leadership

Lead all day-to-day operations across the North Texas region, including field services, network operations, construction, installation, maintenance, and service assurance.

Develop and execute operational strategies that support growth, improve service reliability, and enhance customer satisfaction.

Ensure compliance with industry regulations, safety standards, and company policies.

Regional Strategy & Performance

Own regional P&L performance, budgeting, forecasting, and operational cost management.

Analyze operational data to identify trends, optimize resource allocation, and drive continuous improvement.

Partner with executive leadership to align regional operations with national strategic priorities.

Team Leadership & Development

Lead, mentor, and develop a high-performing team of directors, managers, and field personnel across multiple markets.

Build a culture of accountability, safety, operational excellence, and customer-first decision-making.

Ensure workforce planning supports growth, service levels, and regional expansion.

Customer Experience & Service Quality

Oversee service delivery performance, ensuring installation, repair, and maintenance meet or exceed SLAs.

Collaborate with customer support, engineering, and product teams to resolve escalations and improve customer outcomes.

Cross-Functional Collaboration

Partner with HSE, Human Resources, Fleet, Sales, and Finance leaders to support operational excellence and predictable financial outcomes.

Support major infrastructure projects, including fiber deployments, network modernization, and capacity upgrades.

Represent the region in executive meetings, providing insights, reporting, and strategic recommendations.

Qualifications

Required

• 10+ years of progressive leadership experience in telecommunications operations (fiber, wireless, broadband, cable, or related infrastructure).
• Proven success leading multi-market operations with large field teams.
• Strong understanding of network operations, construction, service delivery, and telecom regulatory requirements.
• Demonstrated ability to manage P&L, budgets, and operational KPIs.
• Exceptional leadership, communication, and organizational skills.
• Ability to travel regularly across DFW, Houston, and east Texas.

Preferred

• Experience scaling operations in high-growth telecom environments.
• Background in fiber-to-the-home (FTTH), wireless infrastructure, and large-scale network deployment.
• Bachelor's degree in Business, Engineering, Operations Management, or related field; MBA preferred.

Success Indicators

• Strong regional financial performance and cost optimization.
• Operation exceeds safety and quality performance metrics
• High employee engagement and reduced turnover in field operations.
• Effective execution of regional growth and strategic initiatives.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.