Runner

Runner/Cashier Position at Hometown Coffee & Juice Winnetka

As a Runner/Cashier at Hometown Coffee & Juice Winnetka, you'll play a key role in creating an exceptional customer experience. This role demands speed, efficiency, and a commitment to quality while maintaining a smooth flow between the kitchen, dining area, and guests. A successful Runner/Cashier will lead by example, demonstrating excellent hospitality, teamwork, and a proactive approach to problem-solving in a fast-paced environment.

Key Responsibilities

Quality & Consistency:

• Deliver food and drinks quickly and accurately, ensuring they meet the highest standards. Takes orders smoothly and accurately, applying discounts and modifiers as needed. Helps guests make decisions and is knowledgeable on our menu and offerings.
• Work with team members to maintain accuracy and consistency, setting the bar for hospitality and quality.

Speed & Efficiency:

• Anticipate team needs and keep operations moving smoothly during busy times.
• Multitask effectively, ensuring timely and accurate order delivery while maintaining a calm, organized work environment.
• Lead by example, setting the pace for the team and ensuring the flow remains steady.

Knowledge & Technical Skill:

• Handle all front-of-house tasks, including orders, discounts, and modifiers, smoothly and efficiently.
• Act as a go-to resource for team questions, training, and FOH coordination.

Cleanliness & Sanitation:

• Maintain a clean, organized work environment and hold others accountable for cleanliness.
• Regularly check and clean dining and service areas to meet Hometown's standards.

Awareness & Hospitality:

• Proactively anticipate guest needs and provide an exceptional hospitality.
• Respond quickly and professionally to customer requests, contributing to overall satisfaction.

Physical Requirements:

• Ability to stand and walk for long periods in a fast-paced environment.
• Comfortable lifting up to 25-30 pounds (e.g., trays, cleaning supplies).
• Ability to maintain a positive attitude while working efficiently.

Qualifications:

• Previous customer service or food service experience preferred, but not required.
• Ability to multitask and work well in a team during busy periods.
• Strong communication and a customer-oriented attitude.

Why You'll Love This Job:

• Be part of a supportive, energetic team.
• Gain experience and grow within a dynamic, fast-paced environment.
• Enjoy employee perks like team discounts and flexible hours.

Pay & Benefits:

• Base hourly wage: $9.25 - $10 (tip credit wage) plus $9 - $12 in tips per hour. Total hourly compensation typically ranges from $18 - $21 with tips.
• Access to health and dental insurance.

EEO Statement:

Hometown Coffee & Juice is an Equal Opportunity Employer, committed to diversity and inclusion.