Bilingual Retail Sales & Customer Experience Associate

Job Description

Job Description

Location: Palm Beach Gardens, FL

Join One of Palm Beach Gardens' Premier Jewelry & Pawn Stores

Colorado Pawn & Jewelry has proudly served South Florida for more than 40 years. As a locally owned and family-operated business, we've built our reputation on honesty, exceptional customer service, and lasting relationships with our customers.

We're excited to continue growing our Palm Beach Gardens location and are looking for enthusiastic Retail Sales & Customer Experience Associates to join our team. Whether you're seeking full-time or part-time employment, we'd love to meet candidates who enjoy helping people, are passionate about sales, and thrive in a fast-paced retail environment.

If you're bilingual in English and Spanish, have a positive attitude, are comfortable using computers, and enjoy learning about jewelry, luxury watches, designer handbags, electronics, tools, collectibles, and precious metals, this is an exciting opportunity to build a long-term career with a company that promotes from within.

Job Description

As a Retail Sales & Customer Experience Associate, you'll play a key role in delivering exceptional customer service while helping customers buy, sell, and obtain pawn loans on a wide variety of merchandise. Every day is different—from assisting a customer in selecting the perfect piece of jewelry to evaluating luxury watches, gold, electronics, musical instruments, designer handbags, tools, and collectibles.

This position is ideal for someone who enjoys working with people, is confident using computers and technology, and thrives in a fast-paced retail environment. You'll use point-of-sale software, inventory systems, online marketplaces, and customer management tools while building lasting relationships and contributing to the success of the store.

No two days are the same. You'll gain valuable product knowledge, develop professional sales skills, and become part of a supportive team that values integrity, professionalism, and outstanding customer service.

What You'll Do

• Deliver exceptional customer service while creating a welcoming shopping experience.
• Assist customers with buying, selling, and pawn loan transactions.
• Build lasting customer relationships that generate repeat business.
• Sell jewelry, luxury goods, tools, electronics, collectibles, and other merchandise.
• Use point-of-sale software, customer databases, email, and online platforms to complete transactions, manage inventory, and support online sales.
• Merchandise, organize, and maintain an attractive showroom.
• Test, clean, photograph, and prepare merchandise for sale.
• Assist with online listings and customer outreach.
• Follow up with customers to increase sales opportunities.
• Work closely with your team to achieve sales goals while earning commission.

Qualifications

• Bilingual (English & Spanish) required
• Previous retail sales or customer service experience preferred.
• Jewelry, pawn, luxury retail, banking, hospitality, wireless sales, or commissioned sales experience is a plus.
• Comfortable using computers and learning retail software, including point-of-sale systems, email, internet research, and online listings.
• Strong communication and relationship-building skills.
• Self-motivated with a passion for sales and customer service.
• Reliable, professional, and team-oriented.
• Comfortable working in a fast-paced retail environment.
• Willingness to learn and grow with the company.

Pay & Benefits

• Competitive hourly pay
• Commission on sales with excellent earning potential
• Matching IRA retirement plan
• Health benefit subsidy
• Paid vacation and sick time
• Employee discounts
• Paid training and ongoing professional development
• Opportunities for advancement into leadership roles

Schedule

• Full-time and Part-time positions available
• Store hours include weekdays and Saturdays
• Closed every Sunday

Why Colorado Pawn & Jewelry?

When you join Colorado Pawn & Jewelry, you're joining more than a retail store—you're joining a company that values integrity, teamwork, innovation, and long-term career growth. Many of our employees have built successful careers here, and we're committed to investing in people who are motivated to succeed.

Every day brings new opportunities to meet interesting people, work with unique merchandise, and build valuable skills in sales, customer service, and product knowledge. If you're looking for a rewarding career with competitive pay, commission opportunities, and a workplace where your contributions are valued, we'd love to hear from you.

Apply today and become part of the Colorado Pawn & Jewelry family in Palm Beach Gardens!

Benefits

• Matching IRA retirement plan
• Health benefit subsidy
• Commission pay
• Employee discount
• Flexible scheduling
• Paid time off
• Paid training
• Career advancement opportunities

Language Requirement: Spanish & English (Required)

Work Location: In person – Palm Beach Gardens, FL