Member Workflow / Helpdesk Agent - Oklahoma City, OK (On-site)

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The qualified candidate will be responsible for assisting members applying for Medicaid services through the member portal. Their responsibilities will be to provide friendly and general technical support to the callers as they navigate through the online application and assist with user/password resets.

Your role in our mission

• Enters data sent in by the members to assist in determining eligibility and assist members calling with questions regarding their qualifications. Hours are Mon-Fri (8 am-5 pm)
• Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution
• Interprets, audits, and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures

What we're looking for

• Outstanding customer service with call center background a plus
• Ability to multitask and work with multiple computer applications
• Good internet service is required for all positions
• Experience working with client company products and services
• Bilingual a plus

What you should expect in this role

• This is an on-site position (5 days/week) at out Oklahoma City, OK Office.
• Address: 2401 NW 23rd Street, Suite 11, Oklahoma City, OK 73107

#LI-ONSITE #LI-SA1

The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.