Mechanical Claims Analyst

Mechanical Claims Specialist

Overview

Are you a skilled automotive technician ready to shift gears in your career? Our client is seeking a Mechanical Claims Specialist to join their growing customer support team.

In this role, you’ll transition from the physical demands of the shop floor to a professional office or remote environment, where you’ll leverage your automotive expertise to evaluate and process mechanical claims.

This opportunity offers a change of pace, strong career growth potential, and a supportive, team-oriented environment. If you’re looking to apply your mechanical knowledge in a new way, we’d love to hear from you.

Key Responsibilities

• Utilize your knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently

• Communicate with vehicle contract holders, repair facilities, and other stakeholders via phone and email

• Provide excellent customer service while resolving claim-related questions and concerns

• Listen actively and demonstrate empathy to ensure a positive customer experience

• Follow established processes and document all claim activity in company systems

• Collaborate with internal teams to ensure consistent, fair, and accurate claim outcomes

Role Overview

This position supports incoming calls from dealerships and vehicle owners regarding mechanical claims.

Primary call types include:

• Dealership inquiries: Reviewing repair needs and determining warranty coverage based on established guidelines

• Customer inquiries (claim decisions): Explaining why a claim was approved or denied

• Customer inquiries (next steps): Guiding customers through the process to obtain diagnostics, quotes, and claim submission

You will apply your mechanical expertise to understand vehicle issues and clearly communicate decisions and next steps.

Qualifications

• Minimum of 3+ years of experience as an automotive mechanic or in a related field

• Strong understanding of vehicle systems and repair processes

• Ability to explain technical concepts to both technical and non-technical audiences

• Excellent verbal communication skills

• Customer service experience, including handling complex or escalated situations

• Comfortable using multiple systems, including Microsoft Office (Outlook, Teams, etc.)

• Detail-oriented with the ability to work in a fast-paced, call center environment

• High school diploma or GED required

• ASE certification is a plus

• Bilingual (Spanish/English) is a plus

Additional Requirements

• Willingness to travel for initial 2-week onboarding training

• Availability to work occasional Saturdays

• Reliable high-speed internet and a quiet workspace for remote or hybrid work

Preferred Experience

• Familiarity with labor guide systems (e.g., AllData)

• Experience with automotive scan tools

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.