Warranty & Parts Advisor

Job Description

Job Description

POSITION SUMMARY

The Warranty and Parts Advisor is the liaison and primary point of contact between the customer and the manufacturer for all warranty-related issues and claims and will also serve as a Parts Specialist and will be responsible for processing parts orders.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Provides warranty support to customers as well as service and sales departments.
• Prepares records, reconciles warranty claims, and submits them to the appropriate manufacturers for payment.
• Codes warranty claims using labor operations codes.
• Work with internal operations to process repair orders for factory recall repairs on trailers in dealer inventory.
• Maintains warranty payments and schedules and submits them to accounting for review.
• Works directly in conjunction with sales department and Service Manager to ensure that warranty work is correctly identified, communicated, and reconciled in a reasonable timeframe that advocates for the customer.
• Provide expert guidance on product parts and warranty policies to customers.
• Process warranty claims and parts orders.
• Ensure timely resolution of customer issues.
• Maintain accurate records of parts inventory and warranty transactions.
• Collaborate with suppliers to source replacement parts as needed.
• Educate customers on proper product usage and maintenance to prevent warranty issues.
• Stay updated on product changes and warranty terms to provide accurate information.
• Attend all safety and production trainings.
• Demonstrate a positive and professional attitude.
• Able to work overtime as needed.
• All other duties as requested.

POSITION QUALIFICATIONS

Competencies:

• Attention to detail
• Problem Solving
• Team Player
• Effective Communication
• Customer Service

SKILLS & ABILITIES

Education: H igh school diploma or GED. Associate degree preferred.

Experience: 2-4 years’ experience in processing warranty claims.

Computer Skills: Advanced

Certificates & Licenses: None

Other Requirements:

• English is primary language

PHYSICAL DEMANDS

PHYSICAL DEMANDS

LIFT/CARRY

FREQUENCY

Stand

C

Walk

F

Sit

N

Handling Material

Up to 25lbs.

O

Reach Outward

F

Reach Above Shoulder

O

Climb

N

Crawl

N

Squat or Kneel

O

Bend

C

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements: Employees will be in an office setting. This position may be exposed to the outdoors during inclement weather and/or extreme heat at times and may require sitting and standing with occasional lifting.

WORK ENVIRONMENT

Work is performed primarily in an indoor/office setting. Person will be required to sit and stand frequently. Noise level will be moderate to an office setting. Work is often performed in an urgent manner with stressful situations.

Supervisor Signature: __________________________________________ Date: ______________

Employee Signature: __________________________________________ Date: ______________

Human Resources: __________________________________________ Date: ______________

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

AAP/EEO STATEMENT

Magic Tilt Trailers (Magic Tilt) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Magic Tilt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.