Sr Business Analyst - Irving,TX

Role Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement Role Overview We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation. Responsibilities: Perform business analysis for payment processing platforms (ACH, Wire, Zelle/RTP, Card)

Work with business stakeholders, product owners, and technology teams to gather and document requirements

Leverage domain expertise in Payments (ACH, Wire, Zelle/RTP, Card) to design and enhance banking solutions

Translate business needs into user stories, epics, functional specs, and acceptance criteria

Analyze existing payment workflows, identify gaps, and recommend process/system improvements

Support regulatory and compliance requirements tied to payment processing

Develop reports and dashboards supporting payment operations and compliance reporting

Design and enhance data pipelines to support payment reporting needs

Collaborate with engineering and data teams to resolve data quality issues and defects

Support Agile delivery: backlog grooming, sprint planning, requirement clarification, UAT

Requirements: Strong background in business analysis within banking/payments

Domain knowledge of payment rails (ACH, Wire, Zelle/RTP, Card) preferred

Experience translating business requirements into technical specifications

Familiarity with Agile delivery practices

Minimum Compensation: USD 38,000 Maximum Compensation: USD 133,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full-time employees. This position is not available for independent contractors No applications will be considered if received more than 120 days after the date of this post