Clay Brook Front Desk Agent

Front Desk Agent

Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5-day/week opportunity with shifts in the morning and evenings! Morning shifts are from 7am to 3pm and evening shifts are from 3pm to 11pm. This job pays $20 per hour.

Duties include: greeting owners/guests, answering phones, checking owners/guests in/out, providing information about the resort and the Mad River Valley, processing charges in selling resort products/services, responding to owner/guest needs, balancing owner/guest accounts, and working with the resort's information systems and different departments.

As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Agents ensure positive, accurate, prompt, and courteous service while putting the guest's interests first.

Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate. A professional personality is essential to this important service role. Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests. Availability for a flexible workweek (including holidays and weekends) is necessary for the position. General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus. Timely and reliable attendance is absolutely essential.

Sugarbush Resort is an Equal Opportunity Employer. An offer of employment may be contingent upon the results of a background, MVR, or criminal records check.