IT Support Specialist

Job Description

Job Description

Growing Aviation company seeking entry-level IT Support Specialist who is looking forgrowth and stability

WHY BANYAN

We build customer loyalty through service excellence, and that starts with a workplace where teammates take pride in their work and each other. You'll join a close-knit IT team, get exposure across desktop, server, and network environments, and have the backing of leadership invested in developing your skills for the long term.Banyan Air Service is a award-winning FBO and aviation services company built on a simple idea: take care of people, and the rest follows. Our IT team keeps that promise running behind the scenes from the desktops and helpdesk our teammates rely on every day to the network that keeps the whole operation connected. We're looking for an IT Support Specialist to be the front line of that effort.

THE OPPORTUNITY

As an IT Support Specialist, you'll be the go-to resource for teammates across Banyan when technology gets in the way of getting work done. You'll handle helpdesk tickets, keep desktops and laptops running smoothly, and support the servers and network including our all-Unifi network environment that keep the business connected. This role is hands-on and varied: one hour you might be imaging a new laptop, the next you're troubleshooting a connectivity issue or documenting a new procedure for the team.

WHAT YOU'LL DO

• Provide tiered technical support for phone, email, and helpdesk ticket requests, escalating issues as needed.
• Install, configure, maintain, and troubleshoot PC and laptop hardware and software, including antivirus and anti-malware tools.
• Build and maintain standard desktop images and ensure consistent, up-to-date configurations.
• Assist with support and troubleshoot our network environment, including our Unifi switches, access points, and gateway/firewall, plus general TCP/IP connectivity issues.
• Assist with Windows Server and Active Directory administration, including user account and file security support.
• Coordinate and help implement additions and changes to network hardware, workstations, and attached devices.
• Maintain guest and teammate Wi-Fi performance and reliability across the Unifi wireless environment.
• Track and communicate issue status and resolution through the helpdesk/service management system.
• Maintain technology and printer supply inventory.
• Write and maintain documentation for procedures, onboarding, network hardware, and systems.
• Support IT projects as assigned and keep stakeholders informed of status.
• Participate in a nightly/weekend on-call rotation as needed.

WHAT YOU SHOULD BRING-JOB SPECIFICATIONS

• An Associate degree, or equivalent hands-on IT support experience.
• Certification in a current Microsoft Windows desktop OS, CompTIA A+, and/or Network+ preferred.
• Proficiency installing and supporting current Windows OS versions and common end-user applications.
• Exposure to Windows Server / Active Directory and remote desktop management.
• Working knowledge of TCP/IP networking fundamentals.
• Excellent customer service, communication, and prioritization skills.
• Willingness to support nightly/weekend on-call schedule.
• The ideal candidate will be a highly motivated individual that can work efficiently with a technical team in a highly demanding environment.

Banyan Air Services, Inc., is an Equal Opportunity Employer, one with a great team environment, a drug-free workplace and offers excellent pay and benefits including but not limited to:

• Medical, Dental & Vision Plans
• Company Paid Basic Life Insurance and Supplemental Accident
• Short and Long-Term Disability Insurance
• 401k Program with company match
• Company paid holidays and paid time off for full-time employees
• Health & Wellness Program with an onsite teammate gym and more...

This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.