Bilingual Quality Assurance & Customer Experience Lead
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is looking for a Quality Assurance Specialist in Phoenix, Arizona. The role involves monitoring customer interactions, analyzing quality metrics, and implementing improvement initiatives. Candidates should have at least 8 years in quality assurance or call center environments. The successful candidate will possess strong analytical skills, excellent customer service abilities, and experience with call monitoring software. This position is key in fostering quality improvements and effective training. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
Vacancy posted 3 days ago
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