AV Technician

AV Technician

As an AV Technician at Immedia, you will be responsible for servicing and maintaining commercial audiovisual systems to ensure peak performance and reliability. You will provide care, preventative maintenance, troubleshooting, and repair services for a variety of AV solutions, including videoconferencing technologies, videowalls, display systems, integrated environments, and event spaces. Your role ensures that clients experience uninterrupted, high-quality technology in their workplaces.

Key Responsibilities

• Perform ImmediaCare preventative maintenance appointments as scheduled.
• Review service cases prior to site visits to ensure preparedness and successful resolution.
• Troubleshoot and resolve AV system issues, documenting all diagnostic work and solutions.
• Provide detailed daily status and summary reports on assigned service cases.
• Manage equipment returns, repairs, and manufacturer RMAs as needed.
• Maintain service vehicle inventory, stock, and cleanliness.
• Adhere to company installation standards and report non-compliance when observed.

Core Competencies

• Solution-Oriented — approaches issues with professionalism and resourcefulness.
• Customer Focused — delivers strong, reliable service and communication to clients.
• Technical Aptitude — skilled in AV systems, wiring, and troubleshooting.
• Collaborative — maintains positive relationships with internal teams and external partners.
• Dependable — manages schedules and responsibilities with consistency and reliability.

Qualifications & Experience

• Minimum 1 year of AV installation or service experience (3+ years preferred).
• Strong knowledge of AV signal flow, wiring techniques, and cable terminations.
• Experience interfacing directly with customers.
• Valid driver's license and DPS fingerprint card required.
• Preferred certifications: AVIXA CTS, Crestron, Biamp, or Q-SYS.

Additional Details

• Location: In-person role, primarily servicing Phoenix-area clients.
• Work Environment: Field-based, visiting diverse client sites.
• Physical Demands: Bending, lifting up to 25 lbs., standing and sitting for extended periods.
• Travel: 90% local travel, up to 10% out of state.
• Schedule: Monday to Friday, standard business hours.
• Benefits: Comprehensive package including 401(k) + match, health/dental/vision insurance, paid time off, referral program, employee discounts, and more.
• Equal Opportunity Employer: Immedia values inclusivity and provides reasonable accommodations as needed.

Why Join Us?

We cultivate a culture of excellence, technical mastery, and continuous learning. If you're a detail-driven design professional who enjoys creating precise documentation, supporting complex AV systems, and contributing to high-quality project delivery, we encourage you to apply.