Workplace Hospitality/Experience Coordinator

Workplace Hospitality & Experience Coordinator

Location: Galleria area, located near 610/Westheimer area Length: Temporary opportunity lasting about 3-4 months with the potential to go permanent for the right person Pay Rate: $18-20/hr., DOE

Position Summary:

The Workplace Hospitality & Experience Coordinator serves as the welcoming face of the office, responsible for creating a professional, inviting, and service-oriented environment for employees, guests, and visitors. This role combines concierge-level hospitality with workplace coordination, ensuring an outstanding experience across all touchpoints.

Key Responsibilities:

Guest & Visitor Experience - Provide concierge-style service, greeting and assisting guests with warmth and professionalism, overseeing their experience from arrival through departure. - Manage visitor logistics, including pre-arrival communication, security clearance, badging, and parking validation, to ensure a seamless guest experience. - Oversee meeting room requests, strategically managing reservations for optimal space utilization and availability. - Monitor space usage and prepare meeting rooms and communal areas to maintain consistent standards of quality and presentation. - Coordinate meeting room setups, technology, and food services for guest visits. Employee Experience & Workplace Support - Participate in office culture planning, consistently providing innovative ideas to enhance the workplace experience. - Assist in planning, promoting, and executing internal events and initiatives. - Manage office supplies and hospitality items, ensuring shared workspaces are stocked and organized. - Monitor and maintain common areas, kitchens, and conference rooms for cleanliness and readiness. - Liaise with facilities and vendors to resolve service requests promptly. - Assist with basic technology needs, such as guest Wi-Fi and AV setup. Mailroom Operations - Lead mailroom operations, including processing, distribution, and coordination of inbound, outbound, and interoffice mail and packages. - Coordinate with local Post Office for mail delivery and pickup requirements. - Manage relationships and vendor communications with service and equipment providers (USPS, UPS, FedEx, Pitney Bowes, etc.). - Maintain postage equipment by operating and inspecting according to established procedures, monitoring meter balances, and requisitioning postage.

Qualifications

- 24 years of experience in hospitality, workplace experience, or guest services (corporate environment preferred). - Strong interpersonal and communication skills with a customer-first mindset. - Professional and approachable demeanor. - Ability to multitask and remain calm under pressure in a fast-paced environment. - Proficiency in Microsoft Office and comfort with new technology platforms. - High school diploma required; associate or bachelor's degree in hospitality, business, or related field preferred. Preferred Attributes - Friendly, approachable, and proactive attitude. - Detail-oriented with a passion for creating memorable experiences. - Comfortable working independently and collaborating across teams.

- Should be willing to step in wherever needed, be proactive, and able to anticipate needs.