District Manager

District Manager

29483 Plymouth Rd, Livonia, MI

Role: District Manager

Department: Restaurant Operations

Reports To: Director of Operations

Employment Type: Full-Time

Location: Metro Detroit

Position Summary

The District Manager (DM) is responsible for the overall leadership, performance, and operations of multiple restaurants within an assigned market. The DM leads and develops Restaurant General Managers (RGMs), drives sales and profitability, ensures consistent execution of Company and Pizza Hut standards, and promotes a positive work environment and guest experience across the district. The District Manager is accountable for identifying performance opportunities, developing effective action plans, and ensuring restaurant leaders have the direction, resources, and support needed to achieve business objectives.

Key Responsibilities

Multi-Unit Operations & Guest Experience

• Provide leadership and direction to Restaurant General Managers across the assigned district.
• Ensure consistent execution of Company and Pizza Hut operational, food quality, service, cleanliness, and brand standards.
• Conduct regular restaurant visits and evaluate operational performance, restaurant readiness, and guest experience.
• Identify performance gaps and partner with RGMs to develop and execute corrective action plans.
• Ensure Company programs, promotions, new products, and operational initiatives are effectively implemented across the district.
• Promote a strong guest-service culture and ensure customer concerns are appropriately addressed.

Leadership & Talent Development

• Recruit, coach, develop, and retain high-performing Restaurant General Managers and restaurant leadership teams.
• Set clear expectations and hold restaurant leaders accountable for operational, financial, and people results.
• Provide ongoing coaching, feedback, recognition, and performance management.
• Develop succession plans and maintain a strong pipeline of qualified restaurant leadership talent.
• Support RGMs in recruiting, staffing, training, retention, and employee development.
• Partner with Human Resources, as appropriate, on employee relations, performance management, and other people-related matters.
• Promote teamwork, accountability, open communication, and a respectful work environment throughout the district.

Financial & Business Performance

• Drive district sales, profitability, and achievement of established financial and operational goals.
• Monitor restaurant sales, labor, food cost, inventory, controllable expenses, and other key performance indicators.
• Review restaurant financial and operating results and hold RGMs accountable for addressing performance opportunities.
• Develop and execute plans to improve sales, profitability, productivity, and overall restaurant performance.
• Support forecasting, budgeting, labor planning, and expense management across the district.
• Identify trends and opportunities across restaurants and implement appropriate corrective actions.
• Communicate district performance, opportunities, and business needs to senior operations leadership.

Operational Compliance & Asset Protection

• Ensure restaurants operate in accordance with Company policies, Pizza Hut standards, and applicable food safety, sanitation, workplace safety, and health requirements.
• Monitor restaurant compliance with cash handling, deposits, inventory controls, security procedures, and asset-protection requirements.
• Ensure restaurants maintain appropriate documentation and are prepared for applicable inspections, audits, and brand evaluations.
• Address significant safety, security, cash, or operational concerns promptly and escalate matters as appropriate.
• Ensure restaurant facilities and equipment are maintained to support safe and effective operations.

Sales Growth & Market Execution

• Lead execution of Company marketing programs, product launches, promotions, and sales-building initiatives across the district.
• Partner with RGMs to identify local sales opportunities and support approved local restaurant marketing efforts.
• Monitor competitive activity, market conditions, and restaurant performance trends.
• Identify opportunities to increase guest traffic, sales, and overall market performance.
• Ensure restaurants have appropriate staffing and operational plans to support business growth.

District Leadership & Communication

• Maintain regular communication with RGMs regarding restaurant performance, staffing, operational priorities, and business needs.
• Conduct restaurant visits, meetings, and performance reviews to reinforce expectations and drive accountability.
• Communicate Company priorities, policies, and operational changes effectively throughout the district.
• Collaborate with Human Resources and other Company departments to support restaurant operations.
• Perform other duties as assigned based on business needs.

Qualifications

• Five or more years of multi-unit leadership experience in the restaurant, hospitality, retail, or related industry preferred.
• Demonstrated ability to lead and develop managers across multiple locations.
• Strong leadership, communication, coaching, and interpersonal skills.
• Demonstrated ability to drive sales, profitability, and operational performance.
• Strong financial, analytical, problem-solving, and decision-making skills.
• Ability to hold leaders accountable while building an engaged and productive team culture.
• Strong organizational and time-management skills with the ability to manage multiple locations and priorities.
• Ability to work effectively in a fast-paced, multi-unit restaurant environment.
• Ability to work a flexible schedule based on business and restaurant needs.
• Must be at least 18 years of age with a valid driver's license and reliable transportation.

Essential Functions & Work Environment

The District Manager must be able to perform the essential functions of the position, with or without reasonable accommodation. The position requires frequent travel between restaurant locations within the assigned market and regular presence in active restaurant environments. Work schedules may vary based on restaurant operations, staffing, business volume, and other business needs.

Equal Employment Opportunity

Ambros Foods, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex, pregnancy, gender identity or expression, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. Ambros Foods, LLC provides reasonable accommodations to qualified individuals with disabilities and for other protected needs as required by applicable law. Applicants or employees requiring an accommodation should contact Human Resources. This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties or responsibilities. Duties may be modified or assigned based on business needs. Nothing in this job description creates a contract of employment or alters the at-will employment relationship.