Operations Director

DirectorWorking at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.Job DescriptionA Director is a senior leader who consistently demonstrates our core values, embraces the Chick-fil-A culture, and leads with a servant's heart. Directors demonstrate strong character, sound judgment, initiative, accountability, and a passion for developing others.Directors are responsible for owning a key area of the business and producing measurable results through the leaders and Team Members they develop. While Directors maintain a strong understanding of restaurant operations and may participate operationally when necessary, their primary responsibility extends beyond running successful shifts. Directors identify opportunities, establish priorities, develop solutions, execute plans, measure results, and build leadership capacity within their area of ownership.Directors work closely with the Operator and Director team to pursue Operational Excellence, strengthen the organization, and ensure Chick-fil-A Eatontown consistently delivers an exceptional experience for both Guests and Team Members.A Director's primary areas of focus are business ownership, leadership development, operational excellence, and measurable improvement.Directors lead by example while developing other leaders who can consistently execute the standard without depending on the Director's constant presence.Position TypeFull-timeLeadership availability based on the needs of the businessOur Benefits IncludeA fun work environment where you can positively influence othersClosed on SundaysLearning first-hand from an experienced Operator and senior Restaurant LeadersIntentional leadership and professional developmentOpportunities to own meaningful areas of the businessScholarship opportunitiesCompetitive payOpportunities for continued growth and expanded leadership responsibilityDirector ResponsibilitiesOwn a designated Critical Success Factor, business function, or major area of restaurant performanceEstablish clear goals, priorities, strategies, and action plans for their area of ownershipProduce measurable improvement in assigned business resultsRegularly analyze performance, identify gaps, determine root causes, and implement solutionsDevelop and execute plans rather than waiting for the Operator or other Directors to identify problems or determine next stepsDevelop mid-level leaders who can independently lead successful shifts, coach Team Members, solve problems, and uphold restaurant standardsCoach leaders and Team Members through clear expectations, timely feedback, recognition, and accountabilityHold leaders accountable for both their behaviors and their resultsBuild leadership capacity and succession within their area of the businessDelegate effectively while maintaining ownership of the final outcomePartner collaboratively with other Directors to improve the health and performance of the entire restaurantMaintain a strong understanding of restaurant operations and remain capable of leading the restaurant when neededProtect Operational Excellence, including Guest Experience, Quality, Food Safety, Cleanliness, Speed, and Order AccuracyIdentify trends and opportunities using restaurant performance data and operational observationsCommunicate progress, obstacles, priorities, and results clearly to the Operator and Director teamLead change effectively by communicating the "why," creating buy-in, following through, and measuring adoptionDemonstrate excellent written and verbal communicationModel Chick-fil-A Eatontown's leadership expectations and culture at all timesQualifications and RequirementsDemonstrates strong character, integrity, humility, and sound judgmentConsistently models Chick-fil-A Eatontown's values and leadership expectationsDemonstrated ability to take ownership and improve resultsDemonstrated ability to develop and influence othersAbility to lead through other leaders rather than relying solely on personal executionStrong problem-solving and critical-thinking skillsAbility to identify a problem, determine root causes, develop a solution, execute a plan, and evaluate its effectivenessAbility to give and receive direct, respectful feedbackWillingness and ability to hold others accountable to clearly communicated expectationsStrong communication skills, both written and verbalAbility to prioritize competing needs and maintain focus on the highest-impact workAbility to remain composed and make sound decisions in a high-volume, fast-paced environmentAbility to use restaurant data and performance metrics to make informed decisionsStrong commitment to superior Guest Experience and Operational ExcellenceAbility to collaborate with other Directors with shared ownership for overall restaurant performanceDemonstrates initiative and does not require constant direction from senior leadershipDemonstrates consistent follow-through on commitmentsAbility to adapt leadership style to different people and situationsDesire to continuously learn, receive coaching, and grow as a leaderPrior restaurant leadership experience is strongly preferredPrevious Chick-fil-A leadership experience is preferred but not requiredWhat Success Looks LikeA successful Director does not simply keep their area functioning. They make it better.Success in this role means:Business results within the Director's ownership demonstrate measurable improvement.Problems are identified and addressed proactively rather than repeatedly escalated.Mid-level leaders become increasingly capable and independent.Team Members receive consistent coaching, recognition, development, and accountability.Standards remain strong even when the Director is not physically present.The Director develops potential successors and strengthens the restaurant's leadership bench.Commitments are completed consistently and communicated clearly.The Director can explain what is happening in their area, why it is happening, what they are doing about it, and whether the plan is working.The restaurant is stronger because of the systems, leaders, and results the Director has built—not simply because of the hours the Director personally works.Work Schedule8 hour shift10 hour shiftWeekend availabilityMonday to FridaySupplemental PayBonus payBenefitsPaid time offFlexible scheduleHealth insuranceDental insuranceVision insuranceLife insuranceReferral programEmployee discountPaid trainingMileage reimbursement