Sr. Director, Supply Chain Professional Services

Senior Director, Supply Chain Professional Services

GENERAL STATEMENT OF DUTIES The Senior Director, Supply Chain Professional Services leads the enterprise supply chain implementation portfolio across HOPCo markets, clinics, and ambulatory surgery centers. This role converts strategy into scalable operating practices that improve product availability, inventory performance, utilization, contract compliance, service levels, and financial outcomes. The Senior Director establishes portfolio governance, directs cross-functional implementation, measures benefits realization, and builds professional services capabilities that advance HOPCo's long-term supply chain maturity.

ESSENTIAL FUNCTIONS

• Portfolio Governance
• Direct the approved enterprise supply chain portfolio from charter through deployment, stabilization, benefits realization, and operational handoff.
• Establish portfolio priorities, milestones, dependencies, resource requirements, decision rights, and expected outcomes; maintain clear executive reporting and escalation paths.
• Create and maintain repeatable implementation playbooks for market assessments, inventory optimization, product conversions, workflow redesign, technology adoption, and site integrations.
• Identify implementation risks and operational barriers, and establish mitigation and contingency plans that protect project and service outcomes.
• Market Performance
• Establish market scorecards with defined measures, owners, targets, and review cadences for inventory, utilization, contract compliance, service levels, adoption, and financial performance.
• Lead operational reviews and corrective-action planning; ensure actions are assigned, monitored, and sustained.
• Direct replenishment, PAR-level, demand-planning, inventory-investment, and continuity-of-care improvements in partnership with market and clinical leaders.
• Analyze operational and financial data to identify trends, opportunities, risks, and corrective actions.
• Strategic Supply Chain Initiatives
• Lead implant and biologic initiatives, including inventory controls, consignment programs, recalls, contract implementation, product conversions, and utilization management.
• Guide strategic sourcing and contracting through spend analysis, benchmarking, supplier evaluation, implementation planning, and stakeholder adoption.
• Partner with Finance to validate and report realized savings, cost avoidance, inventory reductions, and project return on investment.
• Establish value-analysis processes for product evaluation, utilization review, clinical engagement, and evidence-based decision-making.
• Leadership and Capability Building
• Build trusted relationships with executives, physicians, clinical leaders, suppliers, and external partners to accelerate decisions and remove implementation barriers.
• Direct cross-functional readiness, communication, training, change management, and adoption activities to achieve sustained operational performance.
• Lead continuous-improvement efforts using Lean, PDSA, and standard-work methods to reduce variation and sustain results.
• Lead executive, operational, and project-governance meetings with clear decisions, owners, and follow-through.
• Other related duties as assigned.

EDUCATION EXPERIENCE

Bachelor's degree in business, supply chain, project management, healthcare administration, or a related field, or an equivalent combination of education and relevant experience. Master's degree and relevant project management, Lean, or supply chain certification preferred.

EXPERIENCE

At least 10 years of progressively responsible experience in supply chain management, project or portfolio management, operations, or a comparable function, including leading projects and influencing executive, physician, and clinical leaders without direct authority. Healthcare experience required, including work with clinics, ambulatory surgery centers, physician practices, or hospital-based supply chain operations. Demonstrated experience leading complex, cross-functional implementations and organizational change in a matrixed environment. Experience with operational analytics, financial modeling, benefits realization, and executive reporting preferred.

MENTIONS REQUIREMENTS

Ability to work remotely from an approved geographic location. Ability to travel approximately 10% to 30% based on implementation schedules, stakeholder meetings, operational reviews, and business needs.

KNOWLEDGE

Advanced knowledge of project and portfolio governance, implementation planning, risk management, and change management. Strong knowledge of healthcare supply chain operations, including inventory management, sourcing, contracting, vendor management, utilization, and accounts payable processes. Knowledge of implant and biologic supply chain operations, including consignment, recalls, and utilization management. Knowledge of strategic sourcing, contracting, and value analysis. Working knowledge of Lean, PDSA, standard work, and other continuous-improvement methods. Understanding of financial analysis, savings validation, return on investment, and performance measurement.

SKILLS

Executive communication, including the ability to translate complex operational and financial information into clear decisions and actions. Strategic planning, portfolio prioritization, and disciplined execution across multiple concurrent initiatives. Relationship building, influence, and conflict resolution across executive, physician, clinical, operational, financial, and supplier stakeholders. Data-driven decision-making, performance management, and concise executive reporting. Proficiency with Microsoft 365, project and portfolio management tools, and enterprise resource planning systems; Coupa experience preferred.

ABILITIES

Ability to lead projects and influence leaders without direct authority. Critical thinking, structured problem-solving, and sound independent judgment in ambiguous or high-impact situations. Ability to drive decisions and follow-through across multiple stakeholder groups.

ENVIRONMENTAL WORKING CONDITIONS

Frequent interaction with healthcare facilities, ambulatory surgery centers, physician practices, market leadership teams, and external partners. Regular engagement with HOPCo corporate leadership and key organizational stakeholders. Work is performed primarily in a home-office or professional healthcare environment using standard office and computer equipment.

PHYSICAL/MENTAL DEMANDS

Ability to perform the essential functions of the position in a home-office and healthcare-facility environment, with or without reasonable accommodation. Regular use of a computer and other standard office equipment, including extended periods of sitting, standing, and keyboard use. Ability to travel and move within clinical and operational settings as business needs require.

ORGANIZATIONAL REQUIREMENTS

HOPCo Mission, Vision, and Values must be acknowledged and adhered to. Compliance with applicable organizational policies, standards, and regulatory requirements. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

HOPCo | Healthcare Outcomes Performance Company