Guest Ambassador - Mystic Lake Amphitheater

Guest Ambassador

Venue Nation is hiring for Guest Ambassador at Mystic Lake Amphitheater. The Guest Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

This position is a Part-Time Seasonal Role.

Job Functions:

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.
• Other tasks assigned by management.

Qualifications:

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications preferred
• Creative thinker and problem solver
• Excellent verbal and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Position requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sitting

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, sexual orientation, or any other basis protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

The expected compensation for this position is:

$17.28 USD - $21.60 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.