Onsite Customer Education Specialist - Housing Platform

Location New York City Employment Type Full time Location Type On-site Department Education & Training About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. Housing : We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission. About EliseAI EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you. About The Role EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback. Key Responsibilities Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences Requirements 3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field Willingness to travel as needed to conduct in-person training sessions with clients Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services Experience creating educational content, including videos, tutorials, and documentation preferred Proven ability to build rapport with customers and establish trusted advisor relationships Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively Willing to work in person at NYC headquarters with your team 4-5 days per week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: Equity in the company in the form of stock options Medical, Dental and Vision premiums covered at 100% Fully paid parental leave Commuter benefits 401k benefits Monthly fitness stipend Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch Fun company social events through our Elise and the City program Unlimited vacation and paid holidays We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful. Job Compensation Range: The salary range for this role is $100,000 - $120,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process. #li-onsite EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at View email address on click.appcast.io #J-18808-Ljbffr EliseAI