ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr

Schedule

• 1st Shift: Mon – Fri, 10:30am – 7pm
• Hybrid : 2-3 days/week in office
• Overtime based on business needs
  
  
  
   

What you will do

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

• Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
• Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
• Provide phone and email support for inquiries from sales teams and healthcare professionals
• Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
• Process all tasks in alignment with relevant working practices and standard operating procedures
• Offer after-hours support as needed, depending on call volume or workload demands

What you need

Required

• High School Diploma or equivalent
• Two (2) years’ relevant work experience

Preferred

• Experience in call center, or customer-facing environment
• SAP, Salesforce experience

$21.58 - $29.20 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.