Employee BENEFITS IMPLEMENTATION LEAD

Reports To Head of Account Management, with a direct line to Engineering leadership Benefits Implementation Lead Employee Benefits Operations × Product Founding Team Hire Location Mountain View, CA (in person) Department Client Services & Product Reports To Head of Account Management, with a direct line to Engineering leadership Experience 3-5 years in employee benefits account management or brokerage operations Compensation Competitive base + equity + performance bonus The Short Version Think of this as a more junior, more technical version of an Account Manager profile . You should have 3-5 years of experience in benefits account management or implementation, but the role is deliberately split 50/50 between benefits operations and product . Half of your time is running real client implementations: BOR transitions, carrier setup, plan builds, renewals, and the operational work required to deliver an excellent client experience. The other half is working directly with our engineering team to turn those workflows into software. You will help design, test, and ship the AI agents and internal tools that automate the work you just ran manually. Our CTO, Yuri, will work closely with you as part of this process. You are the subject-matter expert our AI tools learn from. Two Hard Requirements In Person in Mountain View, CA This role is in person and embedded with our engineering team. We are looking for Bay Area candidates or people willing to relocate to the Mountain View area . Genuinely Technical You do not need to be an engineer, but you must be genuinely technical. You should be a power user of spreadsheets and AI tools, comfortable working with structured data, and ideally someone who has already automated part of your own job. #J-18808-Ljbffr W3Global