Regional Practice Administrator

Job Description

Job Description

About Us

Greenbrook Medical is building the new standard in primary care.

We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care.

We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 90, compared to 32 for typical healthcare organizations.

Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.

About the Role

As a Regional Practice Administrator, you'll be the senior operational and people leader across a portfolio of Greenbrook clinics.

This is a field leadership role, not a desk role. You'll spend your time in our centers, developing Center Managers, strengthening teams, solving problems, and turning strategy into consistent execution.

You'll own the performance and health of your region—making sure our clinics are well-run, our leaders are growing, and our teams have what they need to deliver an exceptional experience for patients.

At its core, this is a talent-building and performance-driving role. You'll build stronger leaders, create more resilient teams, and raise the bar across every center you touch.

Location: Based in the North region (Brooksville, Hudson, Spring Hill, New Port Richey) with regular travel between clinic locations.

Office Hours: Monday-Friday 8am-5pm Clinic Hours

What You'll Do

Build Great Leaders and Teams

• Hire and develop exceptional Center Managers and Medical Assistants in partnership with the People team.
• Coach Center Managers through regular feedback, accountability, and hands-on support.
• Assess team performance across centers and identify strengths, gaps, and development opportunities.
• Strengthen onboarding, training, and development across your region.
• Identify high-potential talent and help them grow into larger roles.

Lead Culture and Performance

• Set a clear bar for performance, professionalism, teamwork, and patient care.
• Serve as a trusted thought partner to Center Managers on team dynamics, performance, and difficult situations.
• Create a culture of accountability, continuous improvement, and high standards.
• Ensure performance management and development practices are consistent across centers.

Drive Regional Performance

• Partner with Center Managers to improve key clinical and operational metrics, including Patient NPS, AWV/CFU completion, ER visits per 1,000, transitions of care, and HEDIS outcomes.
• Monitor performance trends, identify risks early, and help teams turn data into action.
• Ensure centers are appropriately staffed and operating smoothly.
• Get into the details when needed—then build systems that prevent the same problem from happening twice.

Turn Strategy Into Execution

• Translate company priorities into clear actions for clinic teams.
• Lead the rollout of new initiatives and operating practices across your region.
• Build consistency in workflows, standards, and expectations without losing sight of what makes each center unique.
• Partner with operations and cross-functional leaders to remove roadblocks and keep teams moving.

What Success Looks Like

• Center Managers are stronger leaders—they own their centers, develop their teams, solve problems independently, and consistently raise the bar.
• Teams are engaged and resilient—clinics are positive, high-accountability environments where people know what's expected and feel supported to do their best work.
• Clinic performance is improving—Patient NPS, AWV/CFU completion, ER utilization, transitions of care, HEDIS, staffing, and other key metrics show sustained improvement.
• Centers run consistently well—staffing, workflows, patient experience, and operational standards are reliable across the region.
• Problems get solved at the root—you identify issues early, address them decisively, and build better processes rather than repeatedly putting out the same fires.
• Strategy becomes reality—new initiatives are adopted quickly, operating standards stick, and clinic teams understand both the what and the why.
• Talent gets better over time—you build a strong pipeline of Center Managers and other leaders who are ready to take on more.

About You

You bring:

• Multi-site healthcare leadership experience — You've spent 5+ years leading clinics and/or healthcare teams, with meaningful responsibility for people and operational performance.
• A track record of developing leaders — You know how to coach managers, build accountability, and turn good operators into great ones.
• Strong operational judgment — You can zoom out to see the big picture, then zoom in to solve the details that are getting in the way.
• Performance orientation — You're comfortable owning metrics, spotting trends, and translating data into action.
• Strong communication and influence — You build trust quickly, communicate clearly, and can hold people accountable while maintaining strong relationships.
• Hands-on leadership — You're comfortable being in the clinics, working alongside teams, and rolling up your sleeves when the situation calls for it.
• Primary care and/or managed care experience — You understand the operational realities of healthcare and what it takes to deliver consistently excellent care.
• A mindset grounded in our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

You'll stand out if you:

• Have experience leading multiple clinics or a regional healthcare operation.
• Have a track record of measurably improving operational, clinical, or patient experience outcomes across multiple sites.
• Have experience leading Center Managers, Practice Managers, or other frontline healthcare leaders.
• Have worked in a fast-growing healthcare organization where you helped build, improve, or scale operating processes.
• Have experience in senior-focused primary care, Medicare, managed care, or another population-health-oriented environment.
• Have demonstrated success building teams and developing high-potential leaders into larger roles.

Why You'll Love Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We're not a volume-driven system, we're accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We're building more than a company, we're building careers. As we expand, you'll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

• Competitive base compensation, based on experience and qualifications
• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Our Selection Process

Application → Initial interview → Skills/experience interview → Values interview → Clinic visit interview → References

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. 

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at View email address on ziprecruiter.com.