Shop Foreman

Summary The Shop Foreman provides training and development to personnel within the service department shop as well as maintaining an efficient and profitable business unit. Essential Duties include the following; however, other duties and responsibilities may be assigned. Recruits, selects, and motivates qualified service technicians. Assists technicians in developing their skills. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Ensures that all department employees receive appropriate manufacturer training. Conducts regular performance reviews for all technicians in accordance with dealership guidelines. Ensures that all repairs are assigned to technicians in an equal and fair manner. Provides technical support for technicians when necessary. Ensures repairs are charged out correctly. Checks progress of each repair order throughout the day. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road tests vehicles to quality-check work performed. Accounts for all documents; ensures that none are missing, and all are processed correctly. Establishes and maintains customer follow-up program to confirm satisfaction with the service experience. Handles all customer complaints within 24 hours, informing other managers as appropriate. Manages department performance using tools such as the Work in process (WIP) daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Reports problems to the service manager or dealer. Ensures the proper care, storage and inventory of special tools. Keeps abreast of new equipment and tools available and recommends purchases. Fills in for service advisor and dispatcher when necessary. Attends managers’ meetings as requested. Strives for harmony and teamwork within the department and with all other departments. Maintains a safe work environment. Maintains professional appearance. Other tasks as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess: A high school diploma or equivalent desired. ASE certifications and previous technician experience are preferred. Two to four years related experience and/or training. Knowledge of machines and tools, including their designs, uses, repair, and maintenance; federal, state, and local regulations such as those governing the disposal of hazardous waste and mathematical principles (adding, subtracting, dividing, multiplying and percentages) and application. Ability to operate manual transmission vehicles; determining causes of operating errors and deciding how to resolve. Read, analyze and interpret common technical journals, and legal documents; coordinate activities with other employees. Pay attention to detail, read and comprehend instructions and information in the English language. Must have a valid driver’s license and have and maintain an acceptable, safe driving record. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: Stand for long periods at a time. Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl. Exert maximum muscle force to lift, push, pull, or carry objects and use hands and arms in handling, installing, positioning, and moving materials, and manipulating things. Perform physical activities that require considerable use of arms and legs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation Base Hourly Pay Rate of $35.00 plus bonus compensation based on productivity. Penske Chevrolet of Cerritos is an equal opportunity employer and maintains a drug and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Benefits Medical, Dental, Vision and Prescription Insurances Company Paid Life Insurance 401(k) Savings and Retirement Plan Tremendous Opportunity to Learn, Advance and Build a Career! Penske Chevrolet of Cerritos is an Equal Opportunity Employer. #J-18808-Ljbffr