Shift Manager (PIC)

Reports to : General Manager, Assistant Manager Job Summary: Responsible for motivating staff to ensure the successful execution of fast, accurate sandwiches and world‑class customer service while maintaining cleanliness standards. Duties and Responsibilities: Manages a staff of approximately 3 to 6 employees while actively participating in the execution of fast, flawless sandwiches and providing world‑class customer service. Recommends promotion, transfer, or termination of employees based on performance. Provides on‑the‑job training for new employees. Assists shoppers in greeting customers, taking phone and in‑shop orders, assembling orders, and checking for completeness and correctness. Routes deliveries and serves drivers to maximize delivery business and speed. Receives and stores product. Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production). Completes closing procedures. Executes systems and procedures with 100% integrity and completeness. Audits previous shift’s systems and procedures for 100% integrity and completeness. Performs other related duties as required. Requirements High School Diploma or Equivalent Must be at least 18 years old. Ability to establish priorities, work independently, and proceed with objectives without supervision. Ability to handle and resolve customer threats and issues. Ability to handle and resolve employee issues. Skills to use a personal computer and various software packages (Word/Excel). Ability to handle stress and high‑volume operations. #J-18808-Ljbffr