Lobby Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Join our client experience team as a Lobby Ambassador, where you'll be the face of hospitality excellence and deliver amazing experiences for clients, employees, and guests through warm, professional, and friendly service at every touchpoint. This position is essential to JLL's commitment to creating hospitality-focused workplace environments by ensuring seamless, consistent service from pre-arrival to departure. You'll combine your passion for service, brilliant people skills, and enthusiasm for hospitality to enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations. As a visible and well-known presence in the workplace, you'll serve as a central point of contact providing information, wayfinding, and proactive solutions while building connections throughout the hospitality industry and collaborating across internal teams to deliver exceptional guest experiences. This is an excellent opportunity for customer service professionals who thrive on creating memorable experiences, demonstrate confidence and professionalism, and excel at engaging visitors in ways that make them feel warmly welcomed and valued.

What your day-to-day will look like:

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations while engaging visitors, employees, and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner.

• Maintain visible engagement throughout the workplace, schedule strategic site walks during periods of reduced reception desk coverage to minimize disruption to front lobby operations, and assist customers and guests with their needs while demonstrating confidence, professionalism, and exceptional customer service skills.

• Effectively pair services to guests' needs, serve as a resident expert with contacts in local cuisine, hotels, special attractions, and upcoming events, and build connections and networks throughout the hospitality industry.

• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions while maintaining familiarity with all services within the facility and working with internal facilities management teams to facilitate a hospitality approach across services.

• Work across teams to proactively communicate and prepare for all arrivals, anticipate and address concerns, ensure operations without incident, and collaborate with catering services to ensure conference rooms are properly prepared with necessary amenities.

• Act as a central point of contact providing information and wayfinding for the campus, services, and activities, manage building access and security protocols by determining authorized entry, and liaise with building services for site maintenance coordination and check-ins.

• Implement and monitor standards of service to meet and exceed expectations, assist with support for meetings, reception, personal support, mail room where applicable, and support other duties and projects as business needs require.

Required Qualifications:

• High school diploma or equivalent with ability to travel 20-25% between three Massachusetts locations and work first shift schedule (8:00 AM – 5:00 PM).

• Strong customer service orientation with hospitality background and excellent organizational and time management skills.

• Physical ability to perform frequent walking between sites and stand for extended periods while maintaining professional presence and service excellence.

• Excellent communication skills with ability to communicate professionally through spoken and written word, with fluency in English required.

• Detail-oriented with ability to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy in all service touchpoints.

Preferred Qualifications:

• Minimum 2-3 years of previous customer service or hospitality-related experience demonstrating passion for creating experiences that go beyond the expected with people-person orientation.

• Flexibility and positive attitude in managing shifting daily priorities with proactive self-starter mindset and creative problem-solving abilities.

• Working knowledge of a range of information technology tools and platforms, including Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook).

• Experience with ticket generation systems and ability to leverage technology platforms to enhance service delivery and operational efficiency.

• Proven ability to build connections, network effectively, anticipate guest needs, and deliver hospitality-focused service that creates memorable workplace experiences.

Location:   Onsite – Maynard MA

Work Shift:   First Shift (8:00 AM – 5:00 PM)

Note:   Successful candidates will begin in a temporary capacity (90 days) with the potential to transition to a permanent position.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at Show email . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.