Senior Claims Specialist

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are looking for an Aviation Senior Claims Specialist (m/f/d), to be based in our, Alpharetta, GA or O'Fallon, MO locations.

Your Team

You will be working with a small but diverse team of claims professionals of various experience levels and backgrounds, in a collegial and supportive atmosphere that values individual strengths and encourages professional development and participation in industry leadership.

The Impact You Will Have

As an Aviation Senior Claims Specialist, you will proactively investigate, evaluate, and negotiate the resolution of assigned aviation hull claims and third party aircraft property damageon domestic matters. You'll work in accordance with established best practices and within granted autonomy limits, developing and maintaining relationships with brokers, clients, and internal business partners. You'll provide efficient claims handling within the team and collaborate with third-party service providers to achieve economical results and deliver high-quality service to all stakeholders.

Some of your specific responsibilities could include:

Key Responsibilities

• Investigation & Reserving:
  • Investigating and adjusting claims that involve first party aviation hull losses and third party aircraft property damage on domestic matters;
  • Evaluating and addressing aviation hull coverage issues and determine appropriate reserving levels; and
  • Selecting and directing independent external service providers (e.g. Lawyers, Independent Adjusters, Experts).

• Settlement:
  • Negotiate and resolve first party aviation hull and third party aviation property damage claims ensuring cost effective, service orientated solutions; and
  • Ensure claims are settled in accordance with settlement guidelines.

• Referrals & Compliance:
  • Ensure claims are handled within authority limits and in line with company procedures.
  • Refer cases outside authority level, preparing referral documentation as needed.
  • Support claims management procedures for new business accounts.

• Market Management:
  • Support acquisition of new business and retention of existing business.
  • Liaise with underwriters on market management initiatives.
  • Attend industry functions.

• Relationship Management:
  • Represent the company externally and develop relationships with brokers, clients, and stakeholders.
  • Drive involvement of functional areas in claims handling (e.g., Underwriting, Operations).
  • Report and present complex loss and claims information internally and externally.

• Claims Processing & Administration:
  • Maintain accurate claims records within claims administration systems.
  • Produce management information reports and identify loss trends.

What You'll Bring to the Role

• 5 - 7 years - Detailed understanding of aviation hull claims handling process
• 5 - 7 years - Proven track record in handling first party hull and third party liability aviation hull claims and damage issues.
• Product and Coverages: Detailed understanding of aviation hull claims products, wordings, terms and conditions and coverages
• Solid knowledge of aviation hull claim handling from notification to settlement and recovery.
• Knowledge of reserving principles and practices.
• Negotiation skills for resolution with claimants and/or lawyers.
• Established relationships with brokers and strong presence in the local market (minimum 5+ years).
• In-depth understanding of regional/local insurance markets and competitor landscape (minimum 5+ years).
• Analytical skills to analyze non-complex data from multiple sources and resolve issues proactively.
• Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
• Negotiation and conflict management skills, especially in contentious situations.
• Bachelors Degree.
• Insurance Industry Designations Preferred (Not required).
• Pilot's license and/or Airframe & Powerplant Ratings preferred.
• Proficiency in office applications (Outlook, Excel, Word, PowerPoint).
• Strong communication and presentation skills, both written and verbal.
• Fluent English skills, any other languages advantageous.

The annualized base pay range for this role is $117,217 - $197,722. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials, and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

105641 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What's in it for you? 

Let's care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us. 

Let's care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

Let's care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

Let's care for life's twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. 

Let's care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 

Care to join us? 

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow. 

People with disabilities: 

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email View email address on click.appcast.io

Recruitment Agencies: 

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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