Operations Manager - Health Insurance Plan Subrogation

Subrogation Recovery Unit Leader

We're looking for a strong people leader to oversee a Health Plan Subrogation Recovery Unit. In this role, you will lead a team of 15+ Subrogation Recovery Specialists, Case Development Specialists, and Legal Assistants supporting our Attorneys, with responsibility for turning case opportunities into meaningful recovery for our clients.

This role is centered on leading through others. You'll own a defined book of business and be responsible for team performance, day-to-day execution, and building a culture of accountability and continuous improvement.

You'll report to the Senior Director and play a key role in connecting strategy to execution, ensuring your team has clarity, structure, and support needed to perform at a high level.

Responsibilities

• Translate team goals into clear, actionable daily priorities
• Continuously prioritize work based on value, urgency, and case complexity
• Focus the team on high-impact, recovery opportunities to improve outcomes and speed
• Manage case assignments, workload distribution, and team capacity
• Create structure and consistency in how work gets done

• Lead, coach, and support a team of 15-20 individuals
• Invest in developing team capability over time through coaching and feedback
• Set clear expectations and help team members understand what success looks like
• Hold regular 1:1s, focused on performance, development, and removing roadblocks

• Set measurable performance goals tied to recovery outcomes
• Support the team in improving performance and overcoming challenges
• Use data and case-level insight to monitor progress and guide decisions
• Address performance gaps with clarity and a focus on improvement
• Recognize and grow strong performers by expanding their opportunities

• Identify bottlenecks and areas for improvement in team workflow process gaps before they become problems, and drive the solutions
• Partner with leadership to implement changes that improve yield, speed, and consistency
• Encourage a mindset of ownership and problem-solving across the team

Experience

• 5+ years of experience in healthcare subrogation, claims recovery, insurance operations, or a closely related field
• 1–3 years of direct people leadership, supervisory, or team management experience in a performance-driven environment
• Experience leading frontline staff against productivity, quality, and financial or operational performance targets
• Demonstrated ability to manage day-to-day execution, workload prioritization, and performance accountability across a multi-function team
• Strong working knowledge of subrogation workflows, claims handling, recovery processes, and case prioritization practices

Required Competencies

• Strong people leadership and coaching skills, with the ability to set clear expectations, provide direct feedback, and build team accountability
• Effective performance management skills, including monitoring results, addressing performance gaps, and recognizing strong performance
• Strong operational execution and prioritization skills in a fast-paced, metrics-driven environment
• Ability to use data, trends, and case-level insight to guide decisions and improve team performance
• Strong problem-solving skills, with the ability to identify workflow bottlenecks and implement practical improvements
• Clear written and verbal communication skills, with the ability to work effectively across team members, attorneys, and leadership
• Strong attention to quality, accuracy, and compliance in day-to-day execution

Education

• Bachelor's degree in business, healthcare administration, insurance, legal studies, or a related field preferred
• Equivalent combination of education and relevant subrogation, claims, or recovery leadership experience will be considered

License/Certification

• No certification required

Preferred

• Experience in a private equity–backed or high-growth healthcare services environment
• Familiarity with case management systems and subrogation automation tools
• Experience leading multi-function operational teams

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country's largest health plans.

Why work for Intellivo?

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off
• And More!